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How much does it cost?

Answer:

In order for conference participants to reach our service, each one must call a telephone number. For Reservationless Standard and Web-Scheduled Standard conferences this number may be local or long distance, depending on their location. The only costs for these type of conference calls are whatever long distance rates are charged by each individual conference participant's long distance carrier (Sprint, MCI, AT&T, etc.). We do not require the use of any specific carrier, nor do we know what rates you pay on your calling plan.

For Web-Scheduled Premium 800 conference calls the dial-in number will be a toll-free number.  The conference Organizer will pay $0.10 per minute for each Participant in the conference.  Since the Participants in the conference will use a toll-free number they will not incur any charges for use of our service.

For further information please refer to our Services chart for a detailed comparison of our three conference products.  top

Answer:
Reservationless Standard and Web-Scheduled Standard conferences:

No. There are absolutely no surcharges. For Reservationless Standard Web-Scheduled Standard and Web-Scheduled Web-Scheduled Standard conferences, nothing extra will appear on your bill other than the call itself, billed at your normal long long-distance rate.

Web-Scheduled Premium 800 conferences:

Yes, for Web-Scheduled Premium 800 conference calls, nothing will appear on your phone bill whatsoever. Instead, we will bill your credit card for the total amount of time each participant is present in the conference call, at the rate of $0.10 per minute per caller, plus the Federal Universal Service Fund Fee.

Beginning October 1, 2008, iotum®, will begin assessing the Federal Universal Service Fund Fee on all paid telecommunication services*, which is designed to recover iotum' contribution to the Federal Universal Service Fund.

iotum calculates the Federal Service Fund Fee as a percentage of all per–minute premium services. The percentage that iotum applies is the same as the FCC's universal service contribution factor. The current contribution factor can be found at: www.fcc.gov/omd/contribution-factor.html

This means that you will see an additional charge as a line item on your conference call receipt.

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Question:
In the Telecommunications Act of 1996 (1996 Act), Congress directed the Federal Communications Commission (FCC) and states, to take the steps necessary to establish support mechanisms to ensure the delivery of affordable telecommunications service to all Americans, including low–income consumers, eligible schools and libraries, and rural health care providers. To learn more please visit: www.usac.org/about/about/universal-service/overview.aspxtop
Answer:
Many of our users want to host conference calls for their clients or guests and don't want their participants to have to pay long distance charges to access the conference.  Also, it may be more convenient to put the cost of the conference call onto a single credit card bill rather than paying via separate long distance bills for each caller.  Many people have found our low per minute rate to be even cheaper than the rates they would pay for regular long distance.

We now offer Conference Recording, Computer Download and Transcription services with our Premium800 services (learn more).  Other benefits will be added shortly.  For further information please refer to our Services chart for a detailed comparison of our three conference products.  top
Answer:
Premium conferences and features are charged to the credit card on file at the time the reservation was booked. If you need a previously scheduled conference charged to a different credit card, you'll have to cancel then re-book that conference.top
 

Conference Basics

Answer:

We have created a QuickStart Guide to acquaint you with our conference call services, and to help you decide which service best suits your needs.  Click here to get started.   top

Answer:

FreeConference.com assigns all Dial-in Numbers in order to balance capacity on our conference bridges

Web-scheduled conferences have a guaranteed time slot on our conference bridge for the number of participants, date, and time that you select.  You reserve this time slot in advance using this Web site and call the dial-in telephone number assigned by the conference scheduler (More information).

Reservationless conferences allow you to call any time you wish, without scheduling your conference through the FreeConference.com website. Using your own planning tools, you can create a conference on-demand. When you register, you will receive a dedicated Dial-in Number and Access Code. Just let your participants know the date, time, Dial-in Number and Access Code.   You will be prompted to enter your subscriber pin when using our Reservationless Premium 800.  You can use your reservationless Dial-in number and unique Access Code again and again (More information).   top

Answer:

Most often, this happens when the person using our Web site doesn't complete the process of reserving the conference by selecting "confirm this conference".  It is very important to follow the prompts all the way through the process until our system reads "confirmed conference".  Please visit the Conference Manager page of our site well in advance of your scheduled conference time and verify that the upcoming conference is displayed there.  Also, you may wish to take advantage of our e-mail invitations and confirmations feature to gain a measure of confidence that the conference is truly reserved on our server.  top

Answer:

Conference calls can have up to 150 participants.  If you would like to conduct an Event-Sized Conference with 150+ participants, please contact customer support for more information or to schedule a call.  For further information, please see our Services comparison chart. top

Answer:

If you have a reservation for a Web-Scheduled conference you may dial in at any time during the time period of the reservation.  You will not be locked out if you are not present at the start of the conference. top

Answer:
Although all functions can be performed from one account, there is no limit on the number of accounts you may open. top
Answer:
There is no specific limit on how many conferences you can schedule or when they can occur.  Each conference is associated with a phone number to call and a unique Participant Access Code.  Our software makes sure each conference is unique and private.  Thus, you cannot have two or more conferences taking place simultaneously. top
Answer:

In any conference call, no matter what conference bridge or provider you use, the clarity will decrease somewhat as you add more Participants. The more conference Participants, the more likely the use of cell phones, cordless phones, speakerphones, headsets, background noise, and other low-quality transmission problems. Also, there is more chance of someone putting the call 'on hold' without remembering to mute their phone and broadcasting their 'hold music' or radio station to the remainder of the conference.

Basically, it is human error that causes problems as a conference grows larger, and generally not our conference bridge. Since all lines are bridged together, a conference call can never be better than the worst connection on the call. For additional information, please see our guide to Eliminating Background Noise and Distractions. top

Answer:

Though we do not offer telephone support for non-emergency problems encountered by users of our free services, we do provide toll-free Customer Support for our Premium 800 service. The toll-free customer support number can be found in the Confirmation e-mail, once a Web-Scheduled Premium 800 call has been scheduled. For all other Premium services, the Customer Support number can be found on the Account page. top

Answer:

Our conference bridges are physically located on the premises of telephone company central offices and are connected to the telephone network via high capacity digital circuits.  Our equipment does not itself introduce echo or noise into the conference.  However, echo or noise can enter the conference through the telephone lines used by one or more of the participants in the conference.  It is the nature of teleconferencing that all sound brought in to the conference is amplified and rebroadcast out to all the other participants in the conference.  If there is a barely noticeable echo in a two-party conversation, it may become a very pronounced echo in a 30-party conference call.  We STRONGLY recommend that all participants in the conference use only high quality telephones and avoid cellular phones, cordless phones, headsets, etc.

If you encounter an echo or noise during your conference you can try the following procedure:  Ask everyone to mute themselves using touch-tone *6 (see Hotkeys).  Then, slowly, one at a time, each participant should un-mute him or herself (again using touch-tone *6).  When the echo or noise returns, the "culprit" will have been identified.  That person should be asked to hang up and dial back in again, using a different telephone if possible.  top

 

Scheduling Conferences

Answer:

If you use our Quick Scheduler feature, (see What is Quick Scheduler?) you can easily schedule multiple conferences in quick succession, up to 11 months in advance. In addition, if you use our RSVP email invitation tool, you can organize your contacts into groups and with one click, copy your group into the e-mail invitation for your conference. Scheduling each conference should take less than one minute. top

Answer:

Web-scheduled conference call lengths are only scheduled in increments as specified on the web site.  You may call in up to 20 minutes early but you will hear music-on-hold until the scheduled start time of your conference.   If facilities are available at the time your conference is scheduled to end, our system will automatically extend it if it runs long.  Of course, Reservationless conference calls can start at any time and can last up to three hours.  See our Services page for a comparison between our different services. top

Answer:
Web-Scheduled conference calls can be booked with as little as five minutes advance notice. top
Answer:
Sorry, but we are currently not in the video conferencing business.  We only do telephone audio conferencing over normal telephone lines (PSTN). top
Answer:

Quick Scheduler saves you time by "copying" previous conference settings into a new conference in 3 easy steps. Just select any previously scheduled conference, input your new date and time, then Quick Scheduler will duplicate your attendees, organizer code, access code, subject, agenda and invitees. You can still edit any conference setting on the manage page as usual. top

 

Conference Functionality

Answer:

This is not an internet call.  You dial using an ordinary telephone into our conference server at a pre-arranged time.  The other participants in your conference will also dial the same telephone number and meet you there.  top

Answer:
The first caller to arrive for a conference hears music-on-hold until the second party enters the conference. top
Answer:
Yes.  While in a conference, callers can touch-tone '*6' to toggle muting on and off.  In addition, the conference Organizer can mute the entire conference by pressing touch-tone '*7'.  (see Hotkeystop
Answer:

Yes, we offer Conference Recording, Computer Download and Telephone Playback of your conference call. (learn more).  This feature is FREE with all Premium 800 calls and only $9 per month as a FreeConference Select service with all Web-Scheduled Standard calls. If you wish, after the conference has ended we will contact a qualified third-party transcription service on your behalf.   top

Answer:

The facilities (circuits) required for all conference calls are pre-allocated and reserved at the time they are scheduled.  If only one or more callers can't get through, it's likely a long distance carrier problem.  Have them use a "dial around" or 10XXX number and try again. top

Answer:

Due to numerous technical problems that can result from connecting two conference calls together, such as loss of volume, confusion of conference controls, poor sound quality, echo and uncertain disconnect supervision, we do not support this and strongly recommend against it.  top

 

Managing Invitations & RSVP's

Answer:
Yes! Just create a conference for the total number of people you want.  Then, include those members without e-mail by giving them the date and time of the conference, the phone number to dial and the Participant Access Code.  They will be able to join in without the e-mail invitation and RSVP features. top
Answer:
Please verify that the conferees' e-mail addresses were correctly typed.  You may wish to review the entries in your address book.  Our system makes its best attempt to deliver the invitations and will notify you if any of them “bounce” back to us.  top
 

Local, 800 & Toll-Free Numbers

Answer:
Yes, we offer Web-Scheduled and Reservationless Premium 800 conferences which utilize a toll-free dial-in number.  Please click here for more information.  You will be prompted to enter your subsciber pin when using our Reservationless Premium 800 service.  We do not support the use of customer-supplied toll-free numbers. top
Answer:
We do not provide customized local numbers for any one person's area code.   Our conference facilities are centrally located to balance long distance services across our full customer base. top
Answer:
We do not specify the location of our servers because they are located all over the continental US.  We also have servers in the United Kingdom for our European customers.  Each conference call can be different and may be allocated to any of our servers, depending on several factors, including conference size, length and overall demand.  Plan for conference calls to be at the domestic long distance rate your carrier charges for interstate calls.  top
Answer:
Yes, our reservationless service assigns you a permanent on-demand conference number when you sign up. You can use this number any time you wish without scheduling your conference through the FreeConference.com website. top

 

Worldwide Usage

Answer:

Yes. You should be able to reach our conference systems from anywhere in the world.  Of course, you will incur international long distance charges if you are not within the United States when you call.  

Our Premium service provides toll-free numbers that can be reached only from within the fifty United States and Canada.  If you use our Web-Scheduled Premium 800 service we provide a long distance dial-in telephone number for use by callers who are outside the USA and Canada. top

 

Time Zone Management

Answer:
Your conference can include people from anywhere in the world. The system will keep track of the different time zones each participant is in so that everyone receives notifications converted to their own local time.  You indicate the time zone for each participant when you add them to your address book or to a conference invitee list.  We will send an e-mail invitation message to each of the participants in your conference call informing them of the conference date and time and providing them with a chance to accept or decline your invitation. top
 

Privacy & Security

Answer:
Yes; there are several different privacy features. Each call has a unique Participant Access Code for entry. Participant Access Codes are uniquely assigned for all services, with the option to choose your own for our Web-Scheduled services. During the conference call, a short tone identifies users' entry and exit. The conference organizer can (1) find out the number of people on the call by pressing star-pound “*#” on the touch-tone keypad; (2) lock the conference (to prevent additional parties from entering) by pressing "*5" on the touch-tone keypad. For additional commands, see Hotkeys. top
Answer:
We strictly DO NOT share or sell your e-mail address or those in your address book with anyone outside our company.  We may, however, send out our own promotional solicitations and service bulletins.  Please read our Privacy Policy  top
 

Log-In Problems

Answer:
Please use the "forgot your password" link on our home page or click here.   The system will send you your correct username and password via e-mail. top
 

Customer Support

Answer:
Yes.  But before sending an e-mail to Customer Support, please browse the help topics links above for a possible answer to your question.  If your question is not addressed in the help section, click here for support.top
 

FreeConference Select Billing

Answer:
For monthly billing you will be billed on a monthly recurring basis from the day that you signed up. For example, if you signed up on January 15th your next payment will be billed on February 15th. For one-time use you will be billed at the end of the conference in which the service was used. If you scheduled a conference and did not use the service you will not be charged.  top

Answer:
No. Your first monthly charge will be prorated for the remainder of your current billing cycle. Your service will then renew on your monthly bill date.  top

Answer:
Yes. To cancel the your FreeConference Select services, visit your "Account" page and select the "Cancel Service" option. The service will be canceled on the next bill date.   top

 

FreeConference Select Recording

Answer:
Yes. We do not --- and legally cannot --- record conferences "by default"; you must select this option during the scheduling process. You can also use the Quick Scheduler to copy over the Settings of a previously recorded conference, which will enable the recording option for the new call.  top

Answer:
Yes. Conference Recording is available at no extra charge with our Reservationless Premium 800 service. If you'd prefer to use our Standard (non-Premium) product, you can sign up for our new FreeConference Select Recording service. For just nine dollars a month, you have the ability to record all of your Reservationless Standard conferences. Note that you must activate this feature in order for your call to be recorded; we cannot record conferences "by default".  top

Answer:
You can add this feature during the conference scheduling process or by clicking on the "Recording" link located in the FreeConference Select section on the left hand navigation of any web page, or you can visit the Conference Recording page. Learn more about recording.  top

Answer:
The use of our Web-Scheduled Standard service is free. In order for conference participants to reach our service, each one must call a dial-in number assigned by FreeConference. This number may be local or long distance, depending on their location. The only costs for the audio portion of the call are whatever long distance rates are charged by each individual conference participant's long distance carrier (Sprint, MCI, AT&T, etc.). We do not require the use of any specific carrier, nor do we know what rates you pay on your calling plan.  top

Answer:
We offer toll free customer support for FreeConference Premium 800 and Select services. The toll free customer support number can be found on the Account Page for current FreeConference Select subscribers, and on the confirmation page for each FreeConference Premium 800 conference.   top

Answer:
No. Conference recording requires the presence of at least two callers on the line.   top

 

FreeConference Select Desktop Sharing

Answer:
As Participants enter, you will see their screen names appear in the "Participants" section on the left.  top

Answer:
To Share Desktop (Windows/Linux/OS X only):
Internet Explorer 8+ (32-bit only)
Mozilla Firefox 3.6+ (32-bit only)
Google Chrome (32-bit only)
Safari 5.0+ on Mac OS X
Windows Mobile
Javascript and cookies required, 32-bit Java (desktop sharing only)

To Share Documents and for viewing:
Internet Explorer 8+ (Windows — 32-bit only)
Mozilla Firefox 3.6+ (Windows, Mac OS X, and Linux — 32-bit only)
Google Chrome (Windows. Mac OS X, and Linux — 32-bit only)
Safari 5.0+ on Mac OS X
Mobile Safari on iOS 3.2+ (iPhone, iPod Touch, iPad)
Android 2.0+, Blackberry 4.0+, and Windows Phone
Javascript and cookies required  top

Answer:
Yes, but if the Presenter is running OS X 10.8 or higher, X11 is no longer included. Apple continues to support the development of X11 on OS X with the open source community. Click here for more information about installing X11.   top

Answer:
Yes. The Presenter will need to have Java installed on their computer in order to share their desktop. The first time the Presenter shares their desktop, they will be prompted to install Java if not already installed. Java is only required to share your desktop and is NOT required when sharing a document. Participants do not need to install the software.

If presenting on a Mac and running OS X 10.8 or higher, the Presenter will need to have X11 installed on their computer in order to share their desktop. The first time the Presenter shares their desktop, they will be prompted to install X11 if not already installed. X11 is only required to share your desktop and is NOT required when sharing a document. Participants do not need to install the software.   top

Answer:
While scheduling your conference you can elect to invite Participants via email. Your Participants will then receive an email with a link to enter the Desktop Sharing session. You can also invite Participants on-the-fly once in your Desktop Sharing session by providing Participants with the link to enter the session, or by sending an email with the session link and the conference dial-in number and access code.   top

Answer:
Follow the link provided in your confirmation email.   top

Answer:
Yes. Both the Presenter and Participants can share their desktop and documents. If another user is currently sharing you will be notified and asked if you wish to continue.  top

Answer:
To share your desktop select "My Screen" under the "Start Sharing" drop-down menu at the top of the screen. Click “OK” and choose what part of your screen you wish to share: Your full screen (including all pop-ups), a rectangular frame, or a single application. Then click “OK” to start sharing.   top

Answer:
Yes. You can share a specific document by selecting "+" icon in the Library section. Then locate the document on your computer that you wish to share. You can upload as many documents as you wish.   top

Answer:
No. You can only upload files during your Desktop Sharing session.   top

Answer:
When your session is over, close your browser window to end the session.   top

 

YourConference Personalized Greetings

Answer:
No. All that's required is your computer's speakers, and built-in or external microphone.   top

Answer:
No. You can only save one greeting on your account as your Default Personalized Greeting, but you can record as many One-Time Use Greetings as you'd like during the scheduling process, to assign to any individual conferences.  top

Answer:
Yes. You can listen to your account's current default greeting through your Settings page.   top

Answer:
Yes. You can listen to and modify the greeting assigned to a scheduled conference any time prior to the start of the call through your account's Manage page, by clicking on the View/Edit icon next to that conference. Doing so will change the greeting for that conference only; you can change your Default Personalized Greeting from the Settings page.   top

Answer:
No. One-Time Use Greetings and inactive Default Personalized Greetings are not saved in the system, so you would not be able to listen to greetings after your conference has occurred. However, you can still see that a personalized greeting was used for a particular conference, by viewing the call details from the Manage page.   top

Answer:
Yes. Through your account's Settings page, you can configure your default greeting to be used with both your Reservationless Premium 800 and your Reservationless Standard dial-in numbers.   top

Answer:
Yes. Please contact Customer Support to make changes to your account.   top