Are you a customer looking for product specific tutorials and “How-to” guides on FreeConference.com’s web conference software?
Visit our customer support portal – we’re constantly updating with product info to make your FreeConference.com experience that much better!

1. Top Questions

Is Free Conference Really Free?

Yes, FreeConference really is free!

While we do offer paid plans with premium features, there is absolutely no requirement to purchase anything at all to host unlimited conference calls or online meetings.

There is no catch. This is not a limited-time offer – no gimmicks, no gotchas and no tricks. These standard services are full-featured, with only minimal service limitations

What is included for FREE:

Unlimited conference calls
Conference by phone with up to 400 people at a time
Your own conference line to hold a conference call anytime
17 local and international dial-in numbers
View the list of FREE dial-ins >

Unlimited online meetings
Host online meetings with up to 10 people at a time
Your own online meeting room to use at any time – no downloads required
Video conferencing, screen sharing, document sharing and presenting

Full account access to manage your meetings with ease
Schedule in advance with automated invitations & Reminders
PIN-less Entry & SMS (Text message) alerts
Call Summaries & Call History
Moderator Controls
Mobile Apps (Android & iPhone) & Desktop App
Live Support

What is not included:

Optional PREMIUM FEATURES to enhance your conferencing experience, such as

  • Call Recording
  • Toll-Free 800 Numbers
  • Premium International Numbers
  • More online meeting participants (up to 25)

Paid plans start at just $9.99/month with no commitments or long-term contracts!

Some callers might be required to pay long-distance fees to their phone service providers if none of the FREE dial-ins are covered by their personal phone plan.

We can not and DO NOT put charges on your phone bill.

Read more →

2. Dial-Ins and Phone Conferencing

Can I choose my own dial-in conference call number?

When you sign-up a free primary dial-in is assigned to your account based on your location. You can change your default primary dial-in to any of the 15 available free dial-ins from your account settings.

If you subscribe to any of the paid plans, additional premium dial-ins are available with brand-free greetings, including toll-free numbers. Any of these dial-ins can also be assigned as your primary dial-in.

All dial-ins associated with your plan can be used for any conference call. The choice is yours (and your participants’). No matter what dial-in people use, you will all be connected to the same call using your moderator PIN and access code.

Read more →

Do you provide local numbers to reach your service?

We offer a variety of dial-in numbers in cities across North America and around the world. 15 free dial-ins are included in the FREE plan.

Additional premium local and international dial-ins, including toll-free, are available with our premium plan upgrades. A full breakdown of the dial-ins are listed below and on our dial-in rates page.

If long distance is a concern, callers can connect to your call using their web browser – eliminating any long distance fees.

Read more →

Do you offer toll-free (1-800) dial-in numbers?

Yes, we offer toll-free 1-800 dial-in numbers in the United States, Canada, Germany, United Kingdom, Singapore and Australia as a premium service. Toll-free dial-ins are available with all paid plans.

You have the freedom to cancel anytime. There is no commitment and no long-term contracts.

Plans are listed below.

Read more →

What are Toll-Free Dial-Ins?

A toll-free telephone number or freephone number is a telephone number that is billed for all arriving calls instead of incurring charges to the originating telephone subscriber. For the calling party, a call to a toll-free number from a landline is free of charge.

A toll-free, Freecall, Freephone, 800, 0800 or 1-800 number is identified by a dialing prefix similar to a geographic area code, such as 800. The specific service access numbers vary by country.

Do you offer toll-free dial-ins?

Can I call in to the service from out of the country when travelling?

Absolutely! FreeConference.com offers dial-in numbers in countries around the world, including free numbers in: Canada, Australia, Austria, Bahrain, Belgium, Canada, Estonia, Finland, Germany, Hungary, Ireland, Latvia, Liechtenstein, Lithuania, Netherlands, Poland, South Africa, South Korea, and Ukraine, the United Kingdom and the United States of America.

We also offer Toll-Free numbers in: North America, the United Kingdom, Australia and Germany, and additional dial-in numbers for the following locations are available for purchase with our monthly bundles: Argentina, Brazil, Bulgaria, Canada, China, Denmark, France, Hong Kong, India, Israel, Italy, Japan, Luxembourg, Mexico, Netherlands, New Zealand, Norway, Portugal, Romania, Russia, Singapore, South Africa, Spain, Sweden, and Switzerland.

Callers can also join by web using their internet browser from from anywhere in the world.

NOTE: Depending on the number used, you may incur some phone fees or long distance charges charged by your provider.

3. Web Conferencing

What is a web conference?

During a web conference participants connect to each other via the internet for a more visual conference call. Our web conference platform allows you to connect with other callers using your online meeting room, simply by sharing your personal URL. From your online meeting room you can use different web conference features like screen sharing and video chat.

Will it work with my browser?

Yes, your account includes an online meeting room link that will work best with the Google Chrome Browser.

If you do not have Google Chrome but wish to download it, you can download it free here.

If you do have Google Chrome for a browser, you can download the free desktop app to use instead! The desktop application can be downloaded for free by you or your participants.

4. Video Conferencing

Do you offer video conferencing?

Absolutely! Video conferencing is incredibly easy to use and requires no additional downloads.

Video conferencing can be accessed directly from your web browser. During your online meeting simply toggle the video camera off and on by clicking the video icon.

Free subscriptions allow 10 participants in the online meeting room with up to 3 simultaneous video feeds. Looking for more? Check out our upgrades.

 

5. Screen Sharing

Can my participants use screen sharing as well?

Yes they can! Free accounts include online meetings with up to 10 people at a time. During the meeting, a maximum of 3 video or screen sharing feeds can be live at a time. Everyone can view what’s displayed in the online meeting room and the presenter can alternate between any of the 10 attendees with a click of a button.

This is a benefit of FreeConference.com! Other services limit screen sharing to the account holder or require an upgrade to allow for additional presenters.

6. Document Sharing

How many participants can I share my document with?

Your free account supports up to 10 web participants and three live video feeds! That means you can have three Presenters sharing their screen or webcam; ten participants can view the Presenters’ screen or webcam. Subscribe to one of our affordable plans to get even more from your account.

Features Free Starter Plus Pro
Unlimited Conferences checkmark checkmark checkmark checkmark
Dedicated Dial-In checkmark checkmark checkmark checkmark
Free International Dial-in Numbers checkmark checkmark checkmark checkmark
Online Meeting Room checkmark checkmark checkmark checkmark
Share your Screen checkmark checkmark checkmark checkmark
Meeting Scheduler checkmark checkmark checkmark checkmark
Automated Invitations and Reminders checkmark checkmark checkmark checkmark
Call Summaries checkmark checkmark checkmark checkmark
Moderator Controls checkmark checkmark checkmark checkmark
Mobile Apps checkmark checkmark checkmark checkmark
Live Support checkmark checkmark checkmark checkmark
HD Audio Participants (Callers) 400 400 400 400
Online Meeting Participants 10 15 20 25
Live Video Feeds 3 5 5 8
Call Recording checkmark checkmark checkmark
Brand-Free Greetings on Premium and Toll-Free Numbers checkmark checkmark checkmark
International Plus checkmark checkmark checkmark
Toll-Free Numbers checkmark checkmark checkmark
Premium Minutes Included 100 500 750
Overage Rate (Premium Minutes) 10c/min 8c/min 6c/min
Price FREE $9.99 $24.99 $34.99
FREE Buy Buy Buy

Is document sharing a free feature?

Document Sharing is a function of the Online Meeting Room, and is built into every free account with FreeConference.com. The free version of this service allows you to share documents with up to 10 web participants. Subscribe to one of our affordable plans to get even more viewers.

Features Free Starter Plus Pro
Unlimited Conferences checkmark checkmark checkmark checkmark
Dedicated Dial-In checkmark checkmark checkmark checkmark
Free International Dial-in Numbers checkmark checkmark checkmark checkmark
Online Meeting Room checkmark checkmark checkmark checkmark
Share your Screen checkmark checkmark checkmark checkmark
Meeting Scheduler checkmark checkmark checkmark checkmark
Automated Invitations and Reminders checkmark checkmark checkmark checkmark
Call Summaries checkmark checkmark checkmark checkmark
Moderator Controls checkmark checkmark checkmark checkmark
Mobile Apps checkmark checkmark checkmark checkmark
Live Support checkmark checkmark checkmark checkmark
HD Audio Participants (Callers) 400 400 400 400
Online Meeting Participants 10 15 20 25
Live Video Feeds 3 5 5 8
Call Recording checkmark checkmark checkmark
Brand-Free Greetings on Premium and Toll-Free Numbers checkmark checkmark checkmark
International Plus checkmark checkmark checkmark
Toll-Free Numbers checkmark checkmark checkmark
Premium Minutes Included 100 500 750
Overage Rate (Premium Minutes) 10c/min 8c/min 6c/min
Price FREE $9.99 $24.99 $34.99
FREE Buy Buy Buy

7. Limits

How many people can I have in one call?

FREE Phone Conferencing – UP TO 400 people per call

All FreeConference.com accounts can accommodate up to 400 people per call when dialing in by phone.

Need more? Conference with up to 2000 callers at a time through our high-capacity conference lines. Reach out today for more details!

FREE Online Meetings with Video & Screen Share – UP TO 10 people per meeting

Free accounts holders can host online meetings with up to 10 people at a time. This includes video conferencing, screen sharing and document sharing, right from your web browser!

Create your FREE account and start a conference call or online meeting today!

Fields marked with an * are required

Already have an account? Login here

 

Need more? Upgrade today to one of our affordable plans with no commitments or long-term contracts!

Features Free Starter Plus Pro
HD Audio Participants (Callers) 400 400 400 400
Online Meeting Participants 10 15 20 25
Live Video Feeds 3 5 5 8
Unlimited Conferences checkmark checkmark checkmark checkmark
Dedicated Dial-In checkmark checkmark checkmark checkmark
Free International Dial-in Numbers checkmark checkmark checkmark checkmark
Online Meeting Room checkmark checkmark checkmark checkmark
Share your Screen checkmark checkmark checkmark checkmark
Meeting Scheduler checkmark checkmark checkmark checkmark
Automated Invitations and Reminders checkmark checkmark checkmark checkmark
Call Summaries checkmark checkmark checkmark checkmark
Moderator Controls checkmark checkmark checkmark checkmark
Mobile Apps checkmark checkmark checkmark checkmark
Live Support checkmark checkmark checkmark checkmark
Call Recording checkmark checkmark checkmark
Brand-Free Greetings on Premium and Toll-Free Numbers checkmark checkmark checkmark
International Plus checkmark checkmark checkmark
Toll-Free Numbers checkmark checkmark checkmark
Premium Minutes Included 100 500 750
Overage Rate (Premium Minutes) 10c/min 8c/min 6c/min
Price FREE $9.99 $24.99 $34.99
FREE Buy Buy Buy

How many conferences can I set up? Can they happen at the same time?

There is no specific limit on how many conferences you can schedule or when they can occur, however you cannot have two or more conferences taking place simultaneously on the same account. Each account has a single dedicated dial-in number, access code and online conference room – meaning multiple meetings held at the same time, on the same account, would all enter the same conference.

8. Pricing

Is Free Conference Really Free?

Yes, FreeConference really is free!

While we do offer paid plans with premium features, there is absolutely no requirement to purchase anything at all to host unlimited conference calls or online meetings.

There is no catch. This is not a limited-time offer – no gimmicks, no gotchas and no tricks. These standard services are full-featured, with only minimal service limitations

What is included for FREE:

Unlimited conference calls
Conference by phone with up to 400 people at a time
Your own conference line to hold a conference call anytime
17 local and international dial-in numbers
View the list of FREE dial-ins >

Unlimited online meetings
Host online meetings with up to 10 people at a time
Your own online meeting room to use at any time – no downloads required
Video conferencing, screen sharing, document sharing and presenting

Full account access to manage your meetings with ease
Schedule in advance with automated invitations & Reminders
PIN-less Entry & SMS (Text message) alerts
Call Summaries & Call History
Moderator Controls
Mobile Apps (Android & iPhone) & Desktop App
Live Support

What is not included:

Optional PREMIUM FEATURES to enhance your conferencing experience, such as

  • Call Recording
  • Toll-Free 800 Numbers
  • Premium International Numbers
  • More online meeting participants (up to 25)

Paid plans start at just $9.99/month with no commitments or long-term contracts!

Some callers might be required to pay long-distance fees to their phone service providers if none of the FREE dial-ins are covered by their personal phone plan.

We can not and DO NOT put charges on your phone bill.

Read more →

How will I be billed for FreeConference.com plans and add-ons?

For paid plans, you will be billed on a monthly recurring basis from the day that you signed up for the paid plan. For example, if you signed up for a paid plan on January 15th your next payment will appear on your credit card on February 15th.

Remember, you have the freedom to cancel anytime, there are no commitments and no long-term contracts.

Below are the current pricing plans:

Features Free Starter Plus Pro
Unlimited Conferences checkmark checkmark checkmark checkmark
Dedicated Dial-In checkmark checkmark checkmark checkmark
Free International Dial-in Numbers checkmark checkmark checkmark checkmark
Online Meeting Room checkmark checkmark checkmark checkmark
Share your Screen checkmark checkmark checkmark checkmark
Meeting Scheduler checkmark checkmark checkmark checkmark
Automated Invitations and Reminders checkmark checkmark checkmark checkmark
Call Summaries checkmark checkmark checkmark checkmark
Moderator Controls checkmark checkmark checkmark checkmark
Mobile Apps checkmark checkmark checkmark checkmark
Live Support checkmark checkmark checkmark checkmark
HD Audio Participants (Callers) 400 400 400 400
Online Meeting Participants 10 15 20 25
Live Video Feeds 3 5 5 8
Call Recording checkmark checkmark checkmark
Brand-Free Greetings on Premium and Toll-Free Numbers checkmark checkmark checkmark
International Plus checkmark checkmark checkmark
Toll-Free Numbers checkmark checkmark checkmark
Premium Minutes Included 100 500 750
Overage Rate (Premium Minutes) 10c/min 8c/min 6c/min
Price FREE $9.99 $24.99 $34.99
FREE Buy Buy Buy

9. General

Are FreeConference.com calls private and secure?

Yes; there are several different privacy features. Each account has a unique Access Code and conference URL for entry – during the conference call, a short tone identifies users’ entry and exit. You can also use your personal meeting room to keep an eye on who’s in your call. If someone shows up uninvited, you can kick that individual off the call using our built-in moderator controls.

The details of who joined your call, when, and for how long are always included in your call summary emails, so you’ll never have to wonder whether or not anyone was listening uninvited.

Can I have my calls recorded or transcribed?

Yes, we offer audio recording. This feature is included with all of our monthly plans. Our monthly plans start as low as $9.99/month with the Starter Plan.

Recording is easy to use. Once you start your conference call simply press the recording button at the top of the toolbar. You will know it is recording because the button will pulse. For recording via telephone press *9. Conference call recordings stay archived in your FreeConference.com account for 30 days, regardless of how many conferences have been recorded. The MP3 can be downloaded to your own computer for editing or storage, where it’s yours to keep forever. For more information, you can see our Conference Call Recording Page.

Can I have my calls transcribed?
We’ve partnered with Focus Forward to provide you secure call transcription to meet any record keeping need or budget. Simply upload the desired call recording on our call transcription page, select the services you need and we’ll send your transcription via email in no time.

Want more?

Call recording is included in all of our paid plans! Compare plans >
All paid plans require no commitment or long-term contracts, you have the freedom to cancel anytime.

Below are the current pricing plans:

Features Free Starter Plus Pro
Unlimited Conferences checkmark checkmark checkmark checkmark
Dedicated Dial-In checkmark checkmark checkmark checkmark
Free International Dial-in Numbers checkmark checkmark checkmark checkmark
Online Meeting Room checkmark checkmark checkmark checkmark
Share your Screen checkmark checkmark checkmark checkmark
Meeting Scheduler checkmark checkmark checkmark checkmark
Automated Invitations and Reminders checkmark checkmark checkmark checkmark
Call Summaries checkmark checkmark checkmark checkmark
Moderator Controls checkmark checkmark checkmark checkmark
Mobile Apps checkmark checkmark checkmark checkmark
Live Support checkmark checkmark checkmark checkmark
HD Audio Participants (Callers) 400 400 400 400
Online Meeting Participants 10 15 20 25
Live Video Feeds 3 5 5 8
Call Recording checkmark checkmark checkmark
Brand-Free Greetings on Premium and Toll-Free Numbers checkmark checkmark checkmark
International Plus checkmark checkmark checkmark
Toll-Free Numbers checkmark checkmark checkmark
Premium Minutes Included 100 500 750
Overage Rate (Premium Minutes) 10c/min 8c/min 6c/min
Price FREE $9.99 $24.99 $34.99
FREE Buy Buy Buy

What’s the difference between “Web-scheduled” and “Reservationless” conferences?

Web-scheduled conferences are scheduled in advance through our website, mobile app or desktop app. When scheduling, you select a date, time and call length, add an agenda and participants. Use the recurring call feature if you have regularly scheduled meetings and set them up in one shot. When the set up is done, we’ll automatically send the call invitations to you and your participants with all the details they need.

Reservationless conferences can be made at any time by sharing your FreeConference.com meeting room URL and /or dial-in number and access code with your contacts. With one click you can copy everything they need to know in an email or instant message – and your meeting ready to go.

With FreeConference.com your dedicated dial-in number and meeting room URL can be used for both reservationless and scheduled calls.

What’s with the Puffin?

Our founder, Frederick Charles Puffin, believed that conference calling and online meetings should be affordable, accessible, and, well, fun. He just really, really wanted to help our customers out and show them how serious we are about taking care of our customers…

So we made him our mascot.

Admittedly, Fred is ridiculously cute – and we love how friendly and welcoming he looks all over our website.

99. Legacy Users

Is it possible to continue using the “old” FreeConference.com?

If you have an “old” FreeConference.com account and would like to continue using it you have two options.

The first, is to simply sign in using the same username and password – unless you’ve converted your account to the new FreeConference.com you will be logged in to the old product.

The second is for those users who have converted to the new FreeConference.com, or had a private beta account – simply go to the “Settings” page, head to “Leave the new FreeConference.com” and select “Opt-out”. Doing this will return you to the old FreeConference.com product.

Don’t have an account yet? Sign Up FREE

Fields marked with an * are required

Already have an account? Login here