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1. Top Questions

Is Free Conference Really Free?

Yes, FreeConference really is free!

While we do offer paid plans with premium features, there is absolutely no requirement to purchase anything at all to host unlimited conference calls or online meetings.

There is no catch. This is not a limited-time offer – no gimmicks, no gotchas and no tricks. These standard services are full-featured, with only minimal service limitations.… Read more →

2. Dial-Ins and Phone Conferencing

What is a dial in conference call?

A dial in conference call is a conference call in which all meeting participants dial into a specific number to enter. They are prompted to enter an access code, which is provided by the call organizer. … Read more →

What is a dial in number?

A dial in number is a specific number to call to enter a conference call. With FreeConference, your dial in number is assigned to you when you sign up. … Read more →

How do I setup a dial in conference call?

To get started, simply sign up. Then login to your dashboard at hello.freeconference.com. You can setup a dial in conference for the future, by clicking ‘Schedule’ or immediately by clicking ‘Start’. … Read more →

Does FreeConference provide local numbers options?

FreeConference offers a variety of dial-in numbers in cities across North America and around the world. 15+ free dial-ins are included in the FREE plan.

Additional premium local and international dial-ins, including toll-free, are available with our premium plan upgrades. A full breakdown of the dial-ins are listed below and on our dial-in rates page.

Read more →

What are toll-free dial-ins?

A toll-free telephone number or freephone number is a telephone number that is billed for all arriving calls instead of incurring charges to the originating telephone subscriber. For the calling party, a call to a toll-free number from a landline is free of charge.… Read more →

Can I use FreeConference Internationally?

FreeConference.com offers dial-in numbers in countries around the world, including free numbers in: Australia, Austria, Bahrain, Belgium, Estonia, Finland, Hungary, Germany, Ireland, Latvia, Liechtenstein, Lithuania, Netherlands, Poland, South Africa, South Korea, and Ukraine, the United Kingdom and the United States of America.… Read more →

3. Web Conferencing

4. Video Conferencing

What is a Video Conference?

A video conference shares your video and sound during a meeting. FreeConference allows you to conduct a video conference for free, and does not require additional equipment. … Read more →

5. Screen Sharing

How to screen share

Screen sharing is easy with FreeConference. To get started, simply sign up and initiate a video conference by clicking ‘Start’ on your dashboard. … Read more →

What is screen sharing?

Screen sharing allows you to share your screen or view other people’s screens. This enables you to view the same computer desktop screen at the same time. … Read more →

6. Document Sharing

How is document sharing different from screen sharing?

Document sharing is the action of sharing a physical document that can be downloaded by participants. Screen sharing is simply sharing your screen so that others can see what you’re seeing on your computer screen.

Can I document share with FreeConference?

You can share documents via your Online Meeting Room. The online meeting room and document share feature is built into every free account with FreeConference.com. The free version of this service allows you to share documents with up to 5 web participants at one time. Subscribe to one of our affordable plans to get even more viewers. … Read more →

7. Limits

Are there any limits on using FreeConference?

FREE Phone Conferencing – UP TO 400 people per call

All FreeConference.com accounts can accommodate up to 400 people per call when dialing in by phone.

Need more? Conference with up to 2000 callers at a time through our high-capacity conference lines. Reach out today for more details!

FREE Online Meetings with Video & Screen Share – UP TO 5 people per meeting

Free accounts holders can host online meetings with up to 5 people at a time. This includes video conferencing, screen sharing and document sharing, right from your web browser!

Read more →

How do I host a large conference or event on FreeConference?

While we are able to host event-sized conference calls they take a little bit of extra prep on our end to ensure your call can go off without a hitch.

If you would like to host an event-sized conference please contact us to discuss your plans with our team so we can make sure your call is a success.

Is there a limit to how many conferences I can schedule on FreeConference?

There is no specific limit on how many conferences you can schedule or when they can occur, however you cannot have two or more conferences taking place simultaneously on the same account. Each account has a single dedicated dial-in number, access code and online conference room – meaning multiple meetings held at the same time, on the same account, would all enter the same conference.

8. Pricing

9. General

Are FreeConference premium features available?

FreeConference offers a number of paid paids that have premium features like call recording, 1800 numbers and much more.

Below are the current pricing plans:
Remember, you have the freedom to cancel anytime, there are no commitments and no long-term contracts.… Read more →

Are FreeConference calls private and secure?

There are several different privacy features which ensure all FreeConference.com’s calls are private and secure for it customers. Each account has a unique Access Code and conference URL for entry – during the conference call, a short tone identifies users’ entry and exit. You can also use your personal meeting room to keep an eye on who’s in your call. If someone shows up uninvited, you can kick that individual off the call using our built-in moderator controls.

The details of who joined your call, when, and for how long are always included in your call summary emails, so you’ll never have to wonder whether or not anyone was listening uninvited.

Does FreeConference offer call recording or transcription?

FreeConference.com offers audio recording, video recording and auto transcripts as premium features.

Audio Recording

Record your conference as an MP3 with a single click. The recording feature is easy to use. Once you start your conference simply press the recording button at the top of the toolbar, here you can select to record audio only or record the online meeting. You will know it is recording because the button will pulse. For a recording by telephone press *9.

Video Recorder

Capture video and screen share as an MP4 with a single click. Video recording captures all elements of your online meeting including audio, video, screen sharing, and document presenting. Share your online video recording afterward so that not a single detail is missed.

Auto Transcription

When a conference call is recorded, a transcript of the recording is automatically generated, creating a searchable record of your discussion. The transcript is securely stored in your meeting summary, along with the recording itself and other meeting content.

Easily locate different parts in your MP3 & MP4 recordings by searching keywords in your call summary and clicking the dialogue in the transcript you would like to listen to. Play the recording of your conference and read the transcription as it scrolls along with the audio or video.

What’s included Free Starter Plus Pro
Audio Recording checkmark checkmark checkmark
Video Recording checkmark checkmark
Auto Transcripts checkmark checkmark checkmark
Monthly Fees FREE $9.99 $24.99 $34.99

See what plan is right for you. Compare plans >

All paid plans require no commitment or long-term contracts, you have the freedom to cancel anytime.

Detailed Verbatim Transcription Services

Looking for professional transcriptions? We’ve partnered with Focus Forward to provide you with secure, accurate, call transcription that meets any record keeping need or budget. A professionally transcribed version of your conference recording can be completed as soon as the day after your call takes place.

Standard verbatim transcripts, verbatim transcripts with speaker id, and notes formats with time stamps are all available starting at just $1.25/minute. Simply upload the desired call recording to the transcription page, select the services you need and you’ll receive a full transcription via email in no time.

 

Where to access your recordings & transcriptions after your conference:

To access your recordings and transcriptions, go to past conferences located on the main page of your account dashboard then select the conference you want to view the recording or/and transcription for. You can play back the recording here and follow along on the transcription tab.

  • Get a dial-in number and access code so you can listen by phone.
  • Get an online link to listen/watch the recording
  • Download the recording
  • Order a professional transcription of the recording

What is the difference between FreeConference “Web-scheduled” and “Reservationless” conferences?

Web-scheduled conferences are scheduled in advance through our website, mobile app or desktop app. When scheduling, you select a date, time and call length, add an agenda and participants. Use the recurring call feature if you have regularly scheduled meetings and set them up in one shot. When the set up is done, we’ll automatically send the call invitations to you and your participants with all the details they need.

Reservationless conferences can be made at any time by sharing your FreeConference.com meeting room URL and /or dial-in number and access code with your contacts. With one click you can copy everything they need to know in an email or instant message – and your meeting ready to go.

With FreeConference.com your dedicated dial-in number and meeting room URL can be used for both reservationless and scheduled calls.

What’s with the Puffin?

Our founder, Frederick Charles Puffin, believed that conference calling and online meetings should be affordable, accessible, and, well, fun. He just really, really wanted to help our customers out and show them how serious we are about taking care of our customers…

So we made him our mascot.

Admittedly, Fred is ridiculously cute – and we love how friendly and welcoming he looks all over our website.

99. Legacy Users

Is it possible to continue using the “old” FreeConference.com?

If you have an “old” FreeConference.com account and would like to continue using it you have two options.

The first, is to simply sign in using the same username and password – unless you’ve converted your account to the new FreeConference.com you will be logged in to the old product.

The second is for those users who have converted to the new FreeConference.com, or had a private beta account – simply go to the “Settings” page, head to “Leave the new FreeConference.com” and select “Opt-out”. Doing this will return you to the old FreeConference.com product.

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