Echoes are one of the most annoying distractions that you can have on a conference call. As someone that has tried to communicate with a caller while they were echoing, I can honestly say that being unable to hear someone is extremely frustrating. While conference calling technology has enhanced our communications, it has created unique issues that need to be addressed — namely, conference call echo. Here are 3 things to keep in mind when dealing with it.
1. Conference Call Echo is ALWAYS caused by one or more participants.
Even though conference call echo is a legitimate issue, it might surprise you to know that if everyone on a conference turned their volume down halfway, it might just eliminate conference call echo forever. Why?
Echo occurs when a person’s microphone picks up sound from their speakers. That sound is once again played by the speakers and picked up by the microphone, creating an infinite loop that we call echo. When audio is played through headphones, echo becomes virtually impossible. This is why echo is usually caused by participants using a speakerphone.
2. If your conference participants are complaining about echo, but you do not hear anything, you are the cause of the echo.
Most people assume that if they cannot hear the problem then it is unrelated to them, but this rule does not apply for conference call echo. Most of the time, the only person who can’t hear the echo is the one causing it. If you are in a conference where one or more participants is complaining of echo but you don’t hear it, try muting your line to see if that fixes the problem. If you causing the echo, simply turn down your speaker volume, use headphones, or more your microphone farther away from your speakers.
3. As a conference call moderator, you can use Q and A Mode to easily determine which participant is causing the echo.
Setting your conference to Q & A Mode automatically mutes all participants, but allows them to unmute themselves. This setting is perfect for determining which participant is causing the echo on your conference call.
The next time you experience echo while on a call, click Menu > Moderator Controls > Q&A Mode to mute all participants. Then, unmute them one by one to determine who is causing the echo.