"I-FreeConference.com News Article: Telespan, Julayi 17, 2002" ngu-Elliot M. Gold
Wake wezwa nge-Integrated Data Concepts, Inc noma iTeleConnection.com? Njengoba sathi eminyakeni engamashumi ayisithupha "funda kuqhubeke!"
Empeleni bekuthi "bhala on!" -noma bekungakwesokudla !?
Njengoba besicabanga ukuthi sehlisile ngamanani ethu kuleli hlobo, ngezingcingo ezizenzakalelayo zenkomfa yezwi ezicashunwe ku- $ .09 ngomzuzu nangaphansi, inkampani iza futhi inikeze izingcingo ezingabekelwe eceleni, noma izingcingo ezigcinwe kuwebhu, zeNada, zip, zero, ngo- $ 0.0 ngomzuzu. Azikho izintambo, akukho "nzalo zero kulo nyaka ozayo noma nini," cha "akukho okumele ukhokhe kuze kube ngu-2000-ever."
Akusikho ukukhushulwa, bakithi. Kukhona inkampani ekhona manje enikela mahhala.
Futhi, ngaphandle kokukhangiswa, kunama-akhawunti abhalisiwe ayi-10,000 XNUMX (futhi ahlasela amakhasimende amaningi), ahlasela imizuzu eyizigidi ezintathu ngenyanga yezingqungquthela zenkomfa zamahhala, ezicacile nezisebenziseka kalula.
Ngizamile ngokwami-kwangithatha imizuzwana engu-90 ukuthola i-akhawunti, neminye imizuzwana engama-60 ukwethula ucingo lwezindlela ezintathu.
Kungithathe isikhathi eside kangako, ngoba bengingacabangi ngePIN engizoyinikeza abanye ababili abafonile.
I-Integrated Data Concepts, Inc. (IDC) izolo ebusuku yethule ngokusemthethweni iTeleConnection.com eqhosha ngokuthi "Izixazululo Zezingcingo Ezimahhala Nezilula Zezingcingo Zamabhizinisi, Izinhlangano kanye nabantu ... Izingcingo Zenkomfa Ezihleliwe ngeWebhu noma Izingcingo Zenkomfa Ezingabekiwe."
Insiza ehlelelwe i-IDC yeWebhu ikuvumela ukuthi uhlele kusengaphambili izingcingo ezingafinyelela kwabangama-32, unikeze i-PIN eyingqayizivele ephephile ocingweni, uthumele ama-imeyili ukumema abafonayo, ama-imeyili angabanikeza iMicrosoft, Lotus, noma enye isoftware yekhalenda ukubakhumbuza ukuthi bashayele inombolo yocingo ehlelwe ngaphambilini ekhokhelwa (khumbula ngakusho lokho). Ngenkonzo yokubhuka, ungenza okufanayo, kepha kufikela kuzindawo ezingama-96. Ubude bezingcingo abunamkhawulo.
Futhi uma ufuna ukuphepha, njengomengameli wezingcingo ungabhalisela futhi uthole i-PIN yesibili eyingqayizivele, ekunika izinketho eziningi zokuphepha ezifana nokukhiya ucingo, ukudlala i-chime lapho abafonayo bengena noma bephuma ocingweni, bebika inani labantu abasekholi, ukuthulisa, nokuningi.
"Kulungile, oly Crystal Bald," usho, "muhle, kepha 1) kuzobanjwa, 2) lokhu kufanele kube inkampani yokuqala eyenzayo njengephromoshini, 3) okumele bayikhokhele ingqalasizinda yabo, amabhuloho kanye no-T1, no-4) bayitholaphi imishini vele? ... Angikaze ngizwe ngabo. "
Okokuqala-akukho ukubanjwa
I-IDC ibilokhu ihlola le nsiza kusukela ngoSepthemba 2001, futhi beyihlinzeka kusukela ebusika. Le nsizakalo ikhule isuka kuma-akhawunti angama-576 nemizuzu engu-140,000 yokusetshenziswa ngoSepthemba nyakenye yaya kuma-akhawunti angama-3,700 nemizuzu eyisigidi engu-1.2 yokusetshenziswa ngoFebhuwari yaya kuma-akhawunti ayi-10,000 3.0 nemizuzu eyizigidi ezingama-XNUMX ngenyanga ngoJuni. Bekulokhu kukhululekile.
Sengazi ngale nsizakalo izinyanga ezintathu manje, kodwa ngavuma ukungayidaluli kuze kube i-IDC isilungile. Mhlawumbe amanye amakhasimende akho abekwazi ngakho futhi, futhi abekade ekuhlola.
Okwesibili-IDC akuyona ukuqala, bekukhona kusukela ngo-1985
I-IDC yasungulwa nguWarren Jason eminyakeni eyi-17 eyedlule ukukhiqiza izinsimbi zocingo, ikakhulukazi amabhokisi ahlinzeka ngezinhlelo zokuxhumana ngezwi (IVR), i-voicemail, ezokuzijabulisa (iforamu evulekile nezinsizakalo zokuxoxa ngezwi) kanye nomhlangano wabathengi nowebhizinisi kwabanye. Le nkampani iphethwe ngasese, ayinasikweletu, ayinayo imali yokuzibandakanya noma abatshalizimali bangaphandle.
Okwesithathu-IDC akudingeki ukuthi ikhokhele ingqalasizinda
Kuchaza uWarren. "Sinengqalasizinda ekhona yezokuxhumana ekhona futhi yathuthukiswa eminyakeni eyi-15 edlule.
Lokho kugcina izindleko zethu ziphansi ngokweqile, futhi sisebenzisa amandla athe xaxa kule ngqalasizinda yezokuxhumana ukufeza izingcingo zebhizinisi nezingqungquthela zabathengi. "Ingqalasizinda akhuluma ngayo yakhiwe ngezinhlelo ze-IVR azithengisile wazifaka emhlabeni jikelele, ezisetshenziswa abanye ye "voicemail ehlobene ne-telco nezinye izinhlelo zokusebenza ezisebenzisanayo zocingo."
Izinhlelo ze-IVR ngamabhuloho e-IDC. E-United States, i-IDC inabo eBaltimore, Boston, Buffalo, Los Angeles, Miami, Philadelphia, Rochester, San Francisco, San Jose nase Oakland, Orlando, Utah, nase Washington DC. Ngaphandle kwase-US, i-IDC inamabhuloho ase-UK, Germany, namazwe amathathu aseCaribbean.
Okwesine-IDC yenza futhi ithengise amabhuloho ayo
I-IDC inamachweba ayo ayizi-5,000 9240 asatshalaliswe emhlabeni wonke ngezingcingo zengqungquthela, eyakhelwe emabhulohweni eyazenzela yona. Ibhuloho, empeleni i-IDC168,000 Interactive Voice Response System, lithengisa ngama- $ 240 ngamachweba angama-700, noma cishe ama- $ XNUMX ngetheku ngalinye. "Futhi yenziwa khona lapha eHollywood!" Kusho uWarren. Uthi uthengise "amakhulu abo."
Abasebenzi bakaWarren emhlabeni wonke? Abantu abayisithupha.
Yini okulandelayo nge-IDC? Ukunwetshwa kwamazwe omhlaba kanye nengqungquthela yeWebhu
UWarren ungitshele ukuthi i-IDC ijwayele ukuthola impendulo evela kubasebenzisi benkonzo e-Australia naseBrazil, lapho behlala bekhononda ngokuthi izindleko eziphakeme zezingcingo zengqungquthela lapho zibenza basebenzise amabanga amade aphansi ukubiza amabhuloho e-IDC e-US ngenkomfa yamahhala izingcingo. Ngakho-ke, i-IDC isezingxoxweni njengamanje ukunwebela e-Asia naseLatin America.
Mayelana nomhlaba oya engqungqutheleni yeWebhu (ngakho-ke bathi), uWarren ungitshele ukuthi i-IDC ifuna ngenkuthalo ukuthola "ithuluzi lokwethula idokhumende lewebhu ukuze linikele mahhala ngezinsizakalo zethu. Sikhuluma nezinkampani eziyishumi nambili ngalokho."
Nakhu engikucabangayo
Kuyithemba elisabekayo embonini uma i-IDC ilungile. Njengamanje, sakha u- $ 2 billion kumali engenayo yezinsizakalo kusuka kwinkomfa yezwi kuphela. Ngokwezibalo, i-IDC inezindlela eziningi zokuqeda leli bhizinisi. Yebo, kuze kube yimizuzu eyizigidi ezi-3 ngenyanga noma izigidi eziyi-9 ngekota, kepha ngekota yokuqala kulo nyaka, ngokuqhathanisa, UMTHETHO wenze imizuzu eyizigidi ezingama-35, uGenesys wenza imizuzu eyizigidi ezingama-266, iLatitude ibambe imizuzu eyizigidi ezingama-74 yemizuzu eyizigidi ezingama-345 amakhasimende asebenzise amaseva awo e-MeetingPlace, iPremiere Conferencing yenze imizuzu eyizigidi ezingama-319, kwathi iRaindance yenza imizuzu eyizigidi eziyi-112, ukubeka nje izigidi eziyisishiyagalolunye ngombono.
Nakhu akucabangayo
Mina noWarren sikhulume ngezinto eziningi ebengizibona emasontweni ambalwa edlule embonini, ukudilizwa emsebenzini eWorldcom Conferencing, inkampani elindelwe ukuqothuka, indali esazomenyezelwa kungekudala yeGlobal Crossing Conferencing, kanye ne-videoconferencing izinkampani ezimemezela ukuthi "ngeke zihlangabezane nokulindelwe ngabahlaziyi."
Ngabuza uWarren ukuthi kukhona yini afuna ukukusho embonini, ngazi lokho.
"Lokhu kuye kwakhala i-alamu. Abahlinzeki bezinsizakalo zezingcingo zenkomfa abasakwazi ukugcina inzuzo ngokubeka umhlangano njengenani elibonwa kakhulu, ukuthinta okuphezulu kanye nethikithi eliphakeme.
"I-Teleconferencing iphumelela ukuba nempahla ngokubhaliswa kokuzenzela, ukuhlela nokufeza khona kanye kwiWebhu. Manje njengoba ukunikezwa kwezingcingo eziyinkimbinkimbi kakhulu, okufana nensizakalo yamaselula, kanye nama-handsets, kuthengiswa kabanzi futhi kuthengiswa ngokuphelele kwi-Intanethi. , abahlinzeki bezingcingo zenkomfa abasakwazi ukuqhudelana ngempumelelo ngaphandle kokunquma ngaphezulu, ukwenza lula izindlela zokulethwa nentengo yevolumu esikhundleni sodumo.
"Sekuyiminyaka manje, ngisho nama-RBOCs edayisa futhi enikezela ngezinsizakalo ezithuthukisiwe, njengokushaywa ngezindlela ezintathu, ukudluliswa kwezingcingo nokushayela ucingo ukulinda ngezinhlelo ezisebenzisanayo zokuthinta ithoni. Isikhathi sokuthi imboni yezingqungquthela yengqungquthela ibone ukuthi ikusasa selikhona futhi leso sabelo semakethe sizowinwa yizinkampani ezinjenge-IDC 'eziletha izimpahla' ngokushesha, ngokomsebenzi nangabizi. "
Awuvumelani naye? Zama inkonzo yakhe, bese unquma.
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Ishicilelwe kusukela ku-Elliot Gold's Electronic TeleSpan kaJulayi 17, 2002, ngemvume.
I-TeleSpan ishicilelwa njengombiko we-elekthronikhi amahlandla angama-40 ngonyaka nge $ 377 esikhokhelwa kusengaphambili. I-TeleSpan izonikeza ilayisense ilungelo lokwenza amakhophi lapho eceliwe. Ukubhaliselwa, xhumana neTeleSpan ku- + 1-626 / 797-5482, noma usithumele i-imeyili (info@telespan.com), noma uvakashele iwebhusayithi yethu: http://www.telespan.com
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