"Ukuxhumana ngocingo kukhuthaza inkulumo ejabulisayo"
NguJon Van
Intatheli yabasebenzi be-Tribune
Ishicilelwe ngo-Agasti 8, 2004
Ukwanda kwe-teleconferencing okuqale ngemuva kuka-Septhemba 11 njengenye indlela yokuhamba ngebhizinisi kuyaqhubeka nokukhula.
E-Andrew Corp., ngokwesibonelo, imali esetshenziselwe izingcingo zenkomfa yaphindeka kathathu ngonyaka odlule njengoba inkampani i-Orland Park yakhula ngokutholwa. Izindleko ngomzuzu ziyehla njengoba abaphathi baka-Andrew bebamba ucingo kaningi.
"Ngalomnotho, sizama ukunciphisa izindleko zokuhamba," kusho u-Edgar Cabrera, umphathi wezokuxhumana ku-Andrew. "Ukuxhumana nge-Teleconferencing kungenye indlela esebenzayo."
Isisebenzi sabathengisi bemishini yokuxhumana siphindaphindwe kabili kule minyaka emibili edlule, kanti u-Andrew manje unabasebenzi abangu-9,500 XNUMX abasabalale emhlabeni jikelele. Amaqembu aqhamuka ezindaweni ezahlukahlukene enza ucingo kaningi, kusho uCabrera.
Ngenkathi u-Andrew esebenzisa ukuxhumana nge-teleconferencing ngaphezu kwamaningi, cishe lonke ibhizinisi lenza ukuxhumana nge-teleconferencing okuningi namuhla, okwenza lowo msebenzi ube ngenye yezindawo ezimbalwa ezigqamile embonini yezokuxhumana ezisebenze iminyaka emithathu yobumnyama obungapheli bezezimali.
Ngo-2003, lapho izinkomba eziningi zomkhakha wezokuxhumana zazikhombisa ukwehla, ukuxhumana ngocingo kwakukhuphuke ngamaphesenti ayishumi emhlabeni jikelele, kusho uMarc Beattie, umlingani omkhulu weWainhouse Research eBoston.
Lokho bekuyizindaba ezimnandi ikakhulukazi kumafemu amabili endawo agxile engqungqutheleni yocingo ngoba akhule ngesiqeshana esisheshayo kunomkhakha uwonke.
I-InterCall eseChicago, iyunithi yeWest Corp, neConferencePlus, iyunithi eseSchaumburg eseWestell Technologies Inc., bobabili babone ukwanda kwesabelo semakethe njengoba iphayi le-teleconferencing selikhulile.
Amafemu amancane achumile ngokwengxenye ngoba izinkampani zamabanga amade ezazilawula ngokweqile i-teleconferencing - i-AT & T Corp., i-MCI Inc., i-Sprint Communications Co kanye ne-Global Crossing - bezixakeke ngokwehla kwamanani amabanga amade, izinkinga zokulawula kanye nemali enciphayo .
"Izinkampani eziningi ezizimele zisizile ngezinkinga eziseMCI naseGlobal Crossing," kusho uBeattie.
"Babuza abaphathi, 'Ngabe ufuna ukubeka engcupheni ucingo lwenkomfa olubucayi nenkampani esenkingeni?' Amakhasimende amaningi ahlukanisa ama-akhawunti ukufaka i-ConferencePlus noma i-InterCall njengomhlinzeki wesibili lapho ngaphambi nje kokusebenzisa umhlinzeki oyedwa. "
KwiConferencePlus, imali etholwe ngo-2004 inyuke cishe ngamaphesenti ayi-9, yafika kumaRandi ayizigidi ezingama-45.4, kanti ingqikithi yemizuzu yenkomfa ebizwayo inyuke ngamaphesenti angama-22, kusho iSikhulu Esiphezulu uTimothy Reedy.
"Sinenzuzo," esho, "futhi idlanzana labanye abazimele linenzuzo, kodwa izinkampani eziningi azenzi lutho."
Yize osomabhizinisi abaningi besebenzisa i-teleconferencing, amanani emizuzu ehla, ngakho-ke izinkampani kumele zinciphise izindleko ukuze zihlale zinenzuzo, kusho uReeded.
Izingcingo eziningi zengqungquthela zike zasebenzisa usizo lwe-opharetha, kepha namuhla iningi liqaliswa abafonayo. Amakholi anjalo azenzakalelayo akhokhisa cishe i-dime ngomzuzu ngenkathi izingcingo ezisizwa opharetha zikhokhiswa cishe kwikota ngomzuzu.
UReed uthe cishe amaphesenti angama-85 wezingcingo zeConferencePlus manje sekuwuhlobo olungabizi kakhulu oluqaliswe ngamakhasimende kepha izingcingo ezilawulwa ngabasebenzisi zisabalulekile. "Ngaso sonke isikhathi sizoba nezingcingo eziqaliswe ngabasebenza," esho. "Amakhasimende kungenzeka angakudingi lokho lapho abantu abaphakathi kokuqina bexoxa bodwa, kepha cishe ngaso sonke isikhathi bafuna lokhu ngezingcingo zobudlelwano babatshali zimali noma lapho kubandakanyeka abaphathi abaphezulu."
E-Andrew, cishe amaphesenti angama-80 ezingcingo zengqungquthela manje sebengabasebenzi abakhulumisana, kusho uCabrera.
Ukushintshela ekulawulweni kwamakhasimende amaningi kungahlwanyela imbewu yenkinga yesikhathi esizayo embonini, kusho u-Elliott Gold, umongameli weTeleSpan Publishing Corp., eshicilela iphephandaba le-teleconferencing.
“Okwenziwe yimboni ukuthatha ikhasimende lize nalo emgwaqeni, limkhombise ukuthi angakwenza kanjani konke yena uqobo,” kusho uGold. "Lokhu kungabuya kuzobakhathaza."
Ubuchwepheshe obusha obushisayo befoni, iphrothokholi yezwi nge-Intanethi, noma i-VoIP, ihlanganisa izingcingo namakhompyutha futhi yenza kube lula ngomuntu ukusebenzisa ikhompyutha ukusetha ingqungquthela ngaphandle kosizo lwensizakalo yomuntu wesithathu.
Abantu abakule mboni bakhuluma ngeVoIP, ”kusho uGold. "Bayethukile impela, izokwenzenjani ngokuphelele."
Ngisho nangaphandle kweVoIP, imboni yezinkomfa inesizathu sokukhathazeka, kusho uGold, ecaphuna iFreeConference.com, ukusebenza okuzinze eCalifornia okwenza noma ngubani asebenzise iWebhusayithi yakhe ukusetha izingqungquthela mahhala ngaphandle kwezindleko zokwenza izingcingo zebanga elide ku inombolo yayo yocingo yaseCalifornia.
"Sithi uMbusi akanazo izimpahla zokugqoka," kusho uWarren Jason, umengameli we-Integrated Data Concepts, okuyinkampani esebenza kuFreeConference.com. "Izingcingo ezingqungqutheleni zilula futhi kufanele zishibhile. Izinkampani zisebenzisa izinkulungwane zamaRandi emihlanganweni lapho zingadingi khona."
Umsebenzi kaJason wenkomfa usebenza nabasebenzi abayisithupha kuphela. Yenza imali yayo eningi ngokuthengisa insizakalo ye-premium ezinhlanganweni ezinkulu ezifana neGeneral Electric Co kanye ne-US Postal Service. Insiza yamahhala iqasha amakhasimende ngezwi ngomlomo, ngakho-ke uJason akadingi mboni yokuthengisa.
I-IDC futhi yenza i-Hardware isetshenziselwe ukuvala izingcingo ndawonye, ngakho-ke uJason unezinto eziningi zokusebenza kanye nekhono lokuyihlanganisa ne-interface yakhe yeWebhu.
Abaphathi bezinsizakalo zenkomfa zendabuko bathi abakhathazekile ngeFreeConference.com noma imodeli yayo yebhizinisi. "Ingqungquthela ingahle ibe mahhala, kodwa ababambiqhaza bayakhokhela izinto zokuhamba," kusho uRobert Wise, iphini likamengameli wezokuthuthukiswa kwamabhizinisi kwi-InterCall ezinze eChicago. "Izingqungquthela zethu zisebenzisa izinombolo ezingakhokhelwa, okuyinto ebanjelwa iningi labahlanganyeli."
UWise uthe abasebenzi be-InterCall abathengisi abangama-300 ngesinye sezizathu sokuthi ibhizinisi layo liyanda. Esinye isizathu ukuhlanganiswa kwe-Intanethi nezingcingo zenkomfa ukuze ababambiqhaza babheke isethulo se-PowerPoint noma ezinye izinto ezibonakalayo njengoba bekhuluma bodwa.
"Ukuhlangana kwiWebhu kukhombisile ukuthi ungenza izethulo kubantu abancane nabakhulu ngaphandle kokuphuma ehhovisi," kusho uWise.
Indawo eyodwa ethambile ku-teleconferencing izingqungquthela zamavidiyo. Kokubili iConferencePlus ne-InterCall banikela ngenkomfa yevidiyo nobuchwepheshe obusha benza kube lula futhi kushibhile.
Kepha ukwenza i-videoconferencing kuyisici esincane esingakhombisi zimpawu zokukhula, kusho abaphathi kuwo womabili amafemu.
"Siyayenza ividiyo, kodwa ayibalulekanga," kusho uKenneth Velten, iphini likamongameli omkhulu kwezokukhangisa eConferencePlus. "Sikwenzile ngelinye ilanga lapho udokotela ohlinzayo enza ukuhlinzwa emadolweni kanti abanye abebesezilolweni babebukela kude.
"Amacala anjengalawo noma lapho i-CEO ifuna ukukhuluma nabo bonke abasebenzi bayo inhle kakhulu ekuxhumaniseni i-videoconferencing. Kodwa ezimweni eziningi abantu abaliboni nje inani."
Imininingwane © 2004, Chicago Tribune
