Sebenzisa ukuxhumana okuqondile ukwakha ukwethembeka nokwethembeka

Ngenkathi uMartin Luther King ephupha futhi efuna ukugqugquzela wonke umuntu ukuthi abelane ngalo, akazange nje aqhume ama-imeyili ambalwa. Wafika phambi kwabantu abaningi ngangokunokwenzeka, futhi wahlanganyela lelo phupho ngqo.

Kepha kwesinye isikhathi, ukuhlanganisa abaholi nabantu egumbini elilodwa akulula kangako, futhi kulapho izingqungquthela zenkomfa nokuhlangana kwemihlangano online kungasiza ukukhuthaza ukuxhumana okuhle. Ku-Forbes eku-inthanethi iposi ezimfihlo zokuxhumana zabaholi abakhulu, umnikeli uMike Myatt uthole izindlela ezisemqoka zokuxhumana abaholi abazisebenzisayo ukukhuthaza abantu. Zonke zazo, kusukela ekudaleni ukwethemba kuya ekulaleleni okusebenzayo, yinto izingcingo zenkomfa ezilungele yona. Ukubizwa kweqembu kuphuma phambili ekusizeni abaholi ukuthi bafinyelele kuwo wonke umuntu oyedwa enhlanganweni, futhi badilize izithiyo eziphakathi kwehhovisi lasekhoneni nendawo yasesitolo. Imvamisa, abaholi bezinkampani bahamba kuphela ezindleleni ezinomkhawulo ezifanayo zokuphatha okuphezulu.

Ngeshwa, imininingwane ebalulekile ingaba nenkinga yokuhlunga kuze kufike ebuholini, futhi ugqozi lungaba nenkinga yokuhlunga phansi.

Umhlangano we-inthanethi weqembu uhlanganisa inhlangano ngokungafani nenye into.

Kungani i-teleconferencing iyithuluzi lokuxhumana elifanele labaholi

Izingcingo zenkomfa ziyindlela enhle kakhulu yokukhuthaza ukuxhumana okuhle kunoma iyiphi inhlangano noma ibhizinisi ngoba zinika amandla:

Ukuxhumana njalo. Imihlangano eminingi kakhulu ayenzeki ngoba izindleko eziyisisekelo zokuhlanganisa abantu ziphakeme kakhulu. Lokhu kubi nakakhulu lapho uzama ukuxhuma i-CEO ematasa nerenki nefayela. Abantu abayi-120 bonke abamba izingcingo zabo ngasikhathi sinye kumahhala.

Ukuxhumana kwekhwalithi. Ama-imeyili nememo angamathuluzi amahle okusetha imicimbi yezokuxhumana, nokwabelana ngamadokhumenti, kepha awavele awunqume ngenhliziyo yangempela yokuxhumana.

Izingcingo zenkomfa zinikela ngezinto ezine ezenza ukuxhumana kube ngcono.

•         Sula umsindo: ungcono kunezingcingo ze-VoIP noma ze-Skype. Awekho amarobhothi!
•         Ithoni yezwi: ungazwa imininingwane ecashile, yomuntu, yokuxhumana.
•         Impendulo esheshayo: amandla okuphendula. “Uxolo, ubani lowo Ndlovu osegumbini?”
•         Ukuhlonipha isikhathi sawo wonke umuntu: akukho ukuzulazula uye emihlanganweni, vele uthathe ucingo!

Izimiso ezi-4 zokuxhumana okuhle kubaholi

Dala ukwethenjwa ngokuthola okwakho futhi ubonise uzwela. Ucingo lwenkomfa luyindawo ekahle yokubeka okwakho ukukhuluma ekuxhumaneni nabasebenzi, ngoba yindawo lapho kuzwakala khona ama-nuances acashile. Izimfanelo ezinjengokuzethemba, intshisekelo nenkolelo zixhunyaniswa kangcono ngqo, futhi azihumushi kuma-imeyili. Uma isisebenzi sixoxa indaba ngokuthile okubakhathazayo emsebenzini, bazokwazi ukuzwa uzwela ezwini lomholi njengoba umholi ethatha isikhathi ukwazisa lokho abasebenzi abhekene nakho.

Ukulalela okusebenzayo; inkhulumomphendvulwano hhayi i-monologue. Inkhulumomphendvulwano ingcono kakhulu kune-monologue, ngoba ikhombisa inhlonipho njengemigwaqo emibili. Abaholi kwesinye isikhathi bangakhohlwa ukuthi badinga ukuthola inhlonipho ehambisana nezikhundla zabo nsuku zonke. Ukulalela okusebenzayo ngesikhathi socingo lwenkomfa kuzothumela umlayezo hhayi kumuntu oyedwa ozwakalayo kuphela, kodwa nakubo bonke abanye abasocingweni, futhi kuzuze umholi inhlonipho enkulu.

Gxila ezidingweni zesisebenzi. Imvamisa abaholi bagxila kulokho abakudingayo, bese bezama ukukhuluma nabasebenzi ukuthi babenzele okuthile. Lokhu “ukuba ngumphathi”, kepha akusikho “ubuholi” ngempela. Ubuholi empeleni bungumthamo wenkonzo onempilo, futhi abaholi abakhulu bayazi ukuthi uma befuna ukugqugquzela, kufanele kube nokuthile kuwo wonke umuntu olalelayo. Ngoba umhlangano we-inthanethi weqembu unikeza impendulo eqondile, abaholi abahle bangalinganisa ukuthi ngabe abasebenzi bayaziqonda yini izinzuzo ezivezwe kulo mlayezo.

Yiba nomqondo ovulekile futhi uguquguquke. Ama-imeyili nememo awaguquguquki kakhulu. Awukwazi ukuguqula umqondo wakho uma usuthumele i-send, futhi awukwazi ukushintsha okuqukethwe kuphendula impendulo. Ukuhlangana kweqembu online noma ingxoxo yevidiyo kuyindlela yokubonisa ingqondo yakho evulekile nokuguquguquka, ngoba uma othile eveza iphuzu elibalulekile obungazange ulicabange, ungalifaka engxoxweni. Cabanga nje ukuthi isisebenzi besingazizwa kanjani uma i-CEO yabo ithi “Umqondo omuhle, ake sigijime nayo”, phambi kwayo yonke inkampani?

Yiba nomthombo owodwa weqiniso. Nakuba ukusebenzisa iziteshi zokuxhumana ezingaphezu kwesisodwa kungathuthukisa ukusebenzelana kwabasebenzi, kufanele uhlale unomthombo owodwa weqiniso. Ungasebenzisa zonke izinhlobo zezixazululo empilweni yakho ikhithi yamathuluzi yomphathi inqobo nje uma abasebenzi bakho bazi ukuthi iyiphi inkundla enamaqiniso akamuva kakhulu. Isibonelo, uma utshela abasebenzi bakho umnqamulajuqu oshintshiwe kuphrojekthi phakathi nomhlangano, kufanele uthumele i-imeyili enkulu futhi ubuyekeze umnqamulajuqu wephrojekthi ku-software yakho yokuphatha iphrojekthi. Lokhu kuqeda ukudideka futhi kwandisa umkhiqizo.

Ukukhombisa umqondo ovulekile kuyindlela enhle yokwakha ukwethembana.

Ukufeza iphupho lakho

Noma ngabe lithini iphupho lakho, uma usesikhundleni sobuholi, ukuxhumana okuqondile kuyindlela engcono kakhulu yokubasa umlilo kubantu ukuze bajoyine. Izingcingo zenkomfa nokuhlangana kweqembu online kuyindlela enhle yokwakha indawo lapho abaholi bangenza ukuxhumana okunengqondo. Zikulungele ukusetha, zihlonipha isikhathi sawo wonke umuntu, futhi zinika amandla ukulalela okusebenzayo nenkulumo-mpikiswano exazulula izinkinga nokwakha ukwethembana.