Inqaku leendaba: Chicago Tribune, Agasti 8, 2004

"Ukufowunelwa ngefowuni kukhuthaza intetho emnandi"

NguJon Van
Intatheli yabasebenzi
Ipapashwe ngo-Agasti 8, 2004

Ukunyuka kwe-teleconferencing okuqale emva ko-Septemba 11 njengenye indlela yokuhamba kweshishini kuyaqhubeka nokukhula.

Ku-Andrew Corp., umzekelo, inkcitho yeefowuni yenkomfa iphindwe kathathu kulo nyaka uphelileyo njengoko inkampani yaseOrland Park ikhula ngokufumana. Iindleko ngomzuzu ziyehla njengokuba abaphathi baka-Andrew bayibamba ifowuni rhoqo.

"Ngaloqoqosho, sizama ukunciphisa iindleko zokuhamba," utshilo u-Edgar Cabrera, umphathi weenkonzo zonxibelelwano u-Andrew. "Inkqubo yokunxibelelana ngefowuni yenye indlela esebenzayo."

Isiseko sabasebenzi beenkonzo zonxibelelwano siphindaphindwe kabini kule minyaka mibini idlulileyo, kwaye ngoku u-Andrew unabasebenzi abangama-9,500 XNUMX abasasazeke kwihlabathi liphela. Amaqela avela kwiindawo ezahlukeneyo ngefonferensi rhoqo, utshilo uCabrera.

Ngelixa u-Andrew esebenzisa i-teleconferencing ngaphezulu kuninzi, phantse onke amashishini enza i-teleconferencing namhlanje, esenza lo msebenzi ube yenye yeendawo ezimbalwa eziqaqambileyo kumzi-mveliso weefowuni othe wachitha iminyaka emithathu yobumnyama obungapheliyo emalini.

Ngo-2003, xa uninzi lwezibonisi zeshishini leefowuni zonxibelelwano zalatha ezantsi, iteleconferencing yayinyuke nge-10 yepesenti kwihlabathi liphela, utshilo uMarc Beattie, iqabane eliphezulu kuWainhouse Research eBoston.

Ezi ziindaba ezimnandi ngakumbi kumafemu amabini asekuhlaleni agxile kwinkomfa yemfonomfono kuba bekhule ngokukhawuleza kunokuba bekwishishini ngokubanzi.

I-InterCall esekwe eChicago, iyunithi yeWest Corp, kunye neNkomfaPlus, iyunithi esekwe eSchaumburg eWestell Technologies Inc., bobabini babone ukwanda kwesabelo sentengiso njengoko ipayi ye-teleconferencing ikhulile.

Iifemu ezincinci ziye zaphumelela ngokuyinxalenye kuba iinkampani zemigama emide ezazilawula i-teleconferencing- i-AT & T Corp., i-MCI Inc., i-Sprint Communications Co kunye ne-Global Crossing -zixakekile kukuhla kwamaxabiso omgama omde, iingxaki zolawulo kunye nengeniso enciphayo .

"Iinkampani ezininzi ezizimeleyo zisebenzise ithuba lokufumana ingxaki kwi-MCI nakwiGlobal Crossing, utshilo uBeattie.

Babuza abaphathi, 'Ngaba uyafuna ukubeka emngciphekweni umnxeba wenkomfa obalulekileyo kunye nenkampani esengxakini?' Abathengi abaninzi bahlula iiakhawunti ukongeza i-ConferencePlus okanye i-InterCall njengomboneleli wesibini ngaphambi kokuba basebenzise umboneleli omnye. "

Kwi-ConferencePlus, i-2004 yengeniso-mali inyuke phantse nge-9 yeepesenti, ukuya kwi-45.4 yezigidi zeedola, kwaye iyonke imizuzu yenkomfa ebiza inyuke ngama-22 eepesenti, utshilo u-Chief Executive Timothy Reedy.

"Sinenzuzo," utshilo, "kwaye ezimbalwa zabanye abazimeleyo zinenzuzo, kodwa uninzi lweenkampani alunalo."

Nangona oosomashishini abaninzi besebenzisa i-teleconferencing, ireyithi ngomzuzu iyehla, ke iinkampani kufuneka zinciphise iindleko zokuhlala zinenzuzo, utshilo uReed.

Uninzi lweenkomfa lubiza umnxeba ukuba lusebenzise uncedo lwabasebenzisi, kodwa namhlanje uninzi luqaliswa ngabatsali-fowuni. Iifowuni ezizenzekelayo ezinjalo zihlawulisa malunga nedime ngomzuzu ngelixa iifowuni ezincediswa ngumqhubi zihlawuliswa malunga nekota ngomzuzu.

UReed uthe malunga neepesenti ezingama-85 zeefowuni zeNkomfaPlus ngoku zihlobo olungabizi kakhulu kumthengi kodwa iifowuni ezilawulwa ngumqhubi zisabalulekile. "Siza kuhlala sineminxeba eqaliswe ngumsebenzisi," utshilo. "Abathengi basenokungayifuni loo nto xa abantu bethetha ngokuqinileyo, kodwa phantse bahlala befuna umnxeba wobudlelwane babatyali-mali okanye xa abaphathi abaphezulu bebandakanyeka."

Ku-Andrew, malunga neepesenti ezingama-80 zenkomfa ngoku bangabasebenzi bayathetha, utshilo uCabrera.

Utshintsho oluya kulawulo lwabathengi olunokuhlwayela imbewu yengxaki yexesha elizayo kolu shishino, utshilo uElliott Gold, umongameli weTeleSpan Publishing Corp., epapasha incwadana yeendaba.

Into eyenziweyo lushishino kukuthatha umthengi asendleleni, ambonise indlela yokwenza yonke into ngokwakhe, utshilo uGold. "Oku kunokubuya kubaphazamise."

Itekhnoloji entsha eshushu yefowuni, ilizwi kwi-Intanethi protocol, okanye iVoIP, idibanisa iifowuni kunye neekhompyuter kwaye yenza ukuba kube lula ukuba umntu asebenzise ikhompyuter ukuseta inkomfa ngaphandle koncedo lwenkonzo yesithathu.

Abantu abakushishino bathetha ngeVoIP, utshilo uGold. "Bayoyika ngokwenene, yintoni eya kuyenza ngokupheleleyo."

Ngaphandle kweVoIP, umzi mveliso wenkomfa unesizathu sokukhathazeka, utshilo uGold, ecaphula iFreeConference.com, umsebenzi osekwe eCalifornia owenza ukuba nabani na asebenzise iWebhusayithi yakhe ukuseta iinkomfa ngaphandle kwentlawulo ngaphandle kweendleko zokufowuna inombolo yayo yefowuni yaseCalifornia.

"Sitsho ukuba umlawuli akanampahla," utshilo uWarren Jason, umongameli we-Integrated Data Concepts, inkampani eqhuba iFreeConference.com. "Iifowuni zenkomfa zilula kwaye kufuneka zingabizi. Iinkampani zichitha amawaka eedola kwinkomfa xa zingadingi njalo."

Umsebenzi wenkomfa kaJason usebenza nje ngabasebenzi abathandathu. Yenza uninzi lwemali yayo ngokuthengisa inkonzo yeprimiyamu kwimibutho emikhulu efana neGeneral Electric Co kunye ne-US Postal Service. Inkonzo yasimahla ifumana abathengi ngelizwi lomlomo, ke uJason akafuni mandla okuthengisa.

I-IDC yenza izixhobo zekhompyutha ezisetyenziselwa ukudibanisa iifowuni kunye, ke uJason unezixhobo ezininzi kunye nesakhono sokudibanisa kunye nomdibaniso weWebhu.

Abaphathi kwiinkonzo zemveli zenkomfa bathi abanaxhala ngeFreeConference.com okanye imodeli yayo yeshishini. "Ingqungquthela ingahlawulelwa, kodwa abathathi-nxaxheba bahlawulela ezothutho," utshilo uRobert Wise, usekela mongameli wophuhliso loshishino kwi-InterCall eseChicago. "Iinkomfa zethu zisebenzisa iinombolo zasimahla, uninzi lwabathathi-nxaxheba olukhethayo."

U-Wise uthe abasebenzi be-InterCall abangama-300 abathengisayo sesinye sezizathu zokuba ishishini liyanda. Esinye isizathu kukudityaniswa kweIntanethi kunye neenkomfa zeminxeba ukuze abathathi-nxaxheba bajonge umboniso wePowerPoint okanye ezinye izinto ezibonakalayo njengoko bethetha bodwa.

Inkomfa yewebhu ibonakalisile ukuba ungenza intetho kubantu abancinci nabakhulu ngaphandle kokuphuma eofisini, utshilo uWise.

Indawo enye ethambileyo kwi-teleconferencing ziinkomfa zevidiyo. Zombini i-ConferencePlus kunye ne-InterCall zibonelela ngenkomfa yevidiyo kunye netekhnoloji entsha yenza ukuba kube lula kwaye kungabizi.

Kodwa i-videoconferencing ihlala iyinto encinci engabonakali mpawu zokukhula, abaphathi kuzo zombini iifemu bathi.

"Siyayenza ividiyo, kodwa ayibalulekanga," utshilo uKenneth Velten, usekela-mongameli omkhulu wentengiso kwi-ConferencePlus. "Senze enye ngenye imini apho ugqirha wotyando wenza utyando emadolweni ngelixa abanye kuqeqesho babukele ukude.

"Amatyala anje okanye apho i-CEO ifuna ukuthetha nabo bonke abasebenzi bayo ilungile kwi-videoconferencing. Kodwa kwiimeko ezininzi abantu ababoni nje ixabiso."

Ilungelo lokushicilela © 2004, Chicago Tribune