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A

Access Code – A set of numeric digits entered after dialing the conference call dial-in number and being connected to the conference bridge. The access code directs the caller to the appropriate conference. Top

Address Book – An online contact and group management system. Top

Alternative Dial-in Number – Legacy FreeConference.com Only – This is the additional Dial-in Number provided for international callers participating in a Web-Scheduled Premium 800 conference. Since only callers in the 50 United States and Canada can access our toll-free numbers, the Alternative Dial-in Number guarantees access for callers anywhere else in the world. A caller who uses the Alternative Dial-in Number pays the rates charged by his or her long distance telephone company to call the U.S. As Organizer of the conference, you pay $0.10 per minute for every caller, regardless of the Dial-in Number used. Top

Auto-Expansion – Our conference bridges will often allow more than the scheduled number of Participants to enter a Web-Scheduled conference (up to 400 Participants for our Web-Scheduled service and 400 for Web-Scheduled Premium 800 service), if space is available on the server at the time. Note that this determination is made on a first-come, first-served basis. Top

Auto-Extension – Our conference bridges will automatically extend the duration of a Web-Scheduled conference beyond the scheduled end time if resources are available. Top

C

Card Security Code (CSC) – A 3 or 4 digit number that makes it possible to check the validity of the credit card data. For Visa, Mastercard and Discover the Card Security code is the last three digits printed in the signature area on the back of the credit card. For American Express the CSC is the 4 digits printed on the face of the credit card above the card number. Top

Conference Bridge – Equipment dedicated to managing the resources available to join three or more telephone lines for a conference call. Top

Conference Call – A meeting which involves three or more participants connecting via telephone lines or internet and connected via a conference bridge. This is also known as audio teleconferencing. Top

Conference IDLegacy FreeConference.com Only – An optional label you can use for your own tracking purposes (e.g. department, project, client, expense, etc.) that will appear on your receipt and downloadable statement. Conference ID is only available for Web-Scheduled Premium 800 conferences.Top

Conference Recording – A digital audio file of your conference in industry-standard MP3 format for Computer Download and Telephone Playback. Conference Recording is included with all of our paid monthly plans or as an add-on for only $9/month. Top

Conference Transcription – A text copy of your Conference Recording, prepared by a qualified third-party service. Transcription is only available when Conference Recording is selected for a Web-Scheduled Premium 800 conference.Top

Conference Starts when Organizer Arrives – Waiting Room – When this conference control is enabled, the conference begins for all Participants when the Organizer enters the special Organizer Access Code. If more than one conference Participant uses the Organizer Access Code, the conference begins when the first Organizer Access Code is entered. This allows the Organizer to prevent the conference from starting in his absence. CAUTION: If the Organizer is late for the conference, the conference will not start until his or her arrival! Participants may abandon the conference or think they cannot be heard. Top

Conference Ends when Organizer Leaves – End Call – When this conference control is enabled, the conference will end when the Organizer exits theconference. If more than one conference Participant uses the Organizer Access Code,the conference ends when the last person who entered the Organizer Access Code exits the conference. CAUTION: If the Organizer accidentally hangs up or is disconnected from the conference, everyone else will also be disconnected! For this reason, the Organizer should not use a cell phone or any phone likely to drop the call and should make sure that any Call Waiting features are turned off for the duration of the conference!Top

Conference Manager – An online system that stores your upcoming scheduled conferences, including e-mail invitation details, conference Participants and RSVP statuses. Top

Consultation – Legacy FreeConference.com Only – A private, two-party sub-conference. Any Participant can take advantage of this control by first obtaining his Caller Code using the “*2” on the telephone keypad, exchanging Caller Codes with the other consultant and then using the “*1” on the telephone keypad to enter the consultation. Top

Contact – A person whose contact information is entered in your address book. Top

Conversation Mode – This mode provides an open, un-muted conference in which all Participants can speak freely. This mode works best for small groups of conferees. At any time during a conference, conference Organizers can switch between Conversation Mode, Q&A Mode and Presentation Mode by toggling the “*7” on the telephone keypad. Conversation Mode can also be specified in advance during the Web scheduling process on Web-scheduled conference calls. Top

D

Dial-in number – The telephone number each Participant dials to access a conference. Top

E

Entry Chimes – When this conference control is enabled, a sound will signal when a new Participant has joined the conference. This is useful for the Organizer to welcome new conference Participants, and is accessible by entering the Organizer Access Code at the start of a conference. At any time during a conference, conference Organizers can turn the Entry Chimes and Exit Chimes on and off by toggling the “*8” on the telephone keypad. Entry Chimes can also be set in advance during the Web scheduling process on Web-scheduled conference calls. Top

E-mail Invitation – A message sent to a contact requesting participation in a conference. Top

E-mail Reminders – A message sent to a contact 10 minutes before your call is scheduled to begin, reminding them to join your call and providing information on how to join. Top

Exit Chimes – When this conference control is enabled, a sound will signal when a Participant exits the conference, and is accessible by those who provide the Organizer Access Code when entering a conference. At any time during a conference, conference Organizers can turn the Entry Chimes and Exit Chimes on and off by toggling the “*8” on the telephone keypad. Exit Chimes can also be set in advance during the Web scheduling process on Web-scheduled conference calls. Top

I

Interstate Call – A telephone call between states, regulated by the Federal Communications Commission. Top

L

Locking the ConferenceLegacy FreeConference.com Only – This can be used for increased conference security, by preventing additional Participants from joining the conference, and is accessible by those who provide the Organizer Access Code when entering a conference. At any time during a conference, conference Organizers can lock or unlock the conference by toggling the “*5” on the telephone keypad. Note that if the conference is locked and a Participant is disconnected (e.g. cell phone) from the conference, the room must first be unlocked before that Participant can rejoin the conference. Top

M

Meet-Me conference – An automated conference, which allows Participants to join the conference without operator assistance. Top

MP3 File – A compressed digital audio file that allows for fast and easy transfer over the Internet. Multimedia computers are equipped with audio file players supporting MP3 playback (e.g. Windows Media Player, iTunes, MusicMatch, WinAmp, etc.). For a complete list of MP3 players, visit About.com’s guide to audio software.Top

Mute – To prevent sound from your telephone reaching the conference call. See our Conference Call Hotkey Quick ReferenceTop

O

Organizer – The person who is responsible for arranging the conference, and is usually the host or leader of the conference. The Organizer enters the conference using a special Organizer Access Code. Top

Organizer Access Code – Moderator PIN – This code is entered by the conference Organizer in order to join a conference. It allows the Organizer to access enhanced conference controls, such as Locking the Conference, changing the conference mute mode to Presentation Mode or Q&A Mode, and determining when a conference can begin and end. The Organizer Access Code can be given to any or all Participants who will be given Organizer privileges. The Organizer can share the Organizer Access Code with Panelists to prevent them from being muted. Top

Outlook™ and Lotus™ IntegrationLegacy FreeConference.com Only – Our Conference Confirmation page and e-mail invitations include a vCalendar attachment, which allows you and your Participants to automatically save (or drag-and-drop) your conference appointment into any calendar program that supports vCalendar technology, such as Microsoft Outlook® 2000/2003/2007, Apple iCal®, Lotus Organizer® 6.0, Entourage, Act!® 4.0, GNOME Office, many GSM mobile telephones, Nokia 9110 Communicator™ and select Palm™ handheld computers. For additional information on programs supporting vCalendar and the vCalendar standard, visit the Internet Mail Consortium. Microsoft Outlook Express®does NOT support vCalendar at this time. Top

P

Panel – A group of speaking Participants in a conference who usually enter a conference using the Organizer Access Code so that they will not be subject to muting. Top

Panelist – An individual member of a panel. Top

Participant – an individual who is a member of a conference call.

Participant Access Code – Access Code – This code is entered by conference Participants in order to join a conference call. It allows Participants to access basic conference controls, such as the help menu, self-mute and enter consultations. Top

Personalized Greeting – Custom greeting created by the organizer that participants hear after entering their access code, prior to joining a conference. Back |Top

Playback Access Code Legacy FreeConference.com Only – An access code used to enter Telephone Playback of a Conference Recording. This access code is provided to you by e-mail after the conference has ended, when the recording becomes available.Top

Playback Dial-in Number Legacy FreeConference.com Only – A telephone Dial-in Number used to access Telephone Playback of a Conference Recording. Toll-Free access is not available for Telephone Playback.Top

Pre-authorization – A set amount of money your bank holds against your line of credit. Contact your bank to get details of their policy. Back |Top

Presentation Mode – This mode automatically mutes members of the conference call who entered the Participant Access Code, enabling conference Participants to listen without being able to speak to others on the conference. This mode works best with large groups of conferees for reducing background noise, and is accessible to those who provide the Organizer Access Code when entering a conference. At any time during a conference, conference Organizers can switch between Presentation Mode, Conversation Mode and Q&A Mode by toggling the “*7” on the telephone keypad. Presentation Mode can also be specified in advance during the Web scheduling process on Web-scheduled conference calls. Top

Q

Q&A Mode – This mode allows Participants to un-mute themselves, permitting a ‘question and answer’ or interactive session to be held during a conference call that was preset to Presentation Mode. This mode is accessible to those who provide the Organizer Access Code when entering a conference. At any time during a conference, conference Organizers can switch between Q&A Mode, Presentation Mode and Conversation Mode by toggling the “*7” on the telephone keypad. Q&A Mode can also be specified in advance during the Web scheduling process on Web-scheduled conference calls. Top

R

Reservationless Conference – A Meet-Me conference that does not require advance reservations. See our Reservationless page for further information about this service.Top

RSVP Receipt – An e-mail sent to the conference Organizer containing the RSVP response and reply comments of an invited conference Participant. Top

RSVP Status – shows the RSVP response of an invited conference Participant. The status can be “accepted,” “declined,” or, if a response has not yet been received, “waiting.” Top

Reply comments – A message sent from a potential conference Participant included in the RSVP. Top

S

Self-mute – Conference Participants may mute and un-mute their own line by toggling the “*6” on the telephone keypad. See our Conference Touch-Tone Quick Reference.Top

T

Telephone PlaybackLegacy FreeConference.com Only – 24-hour access to your Conference Recording with a Playback Dial-in Number and Playback Access Code. Toll-free access is not available for Telephone Playback. Telephone Playback is available for up to 150 callers simultaneously 24/7/365 and is accessed on a password protected telephone number. Top

Toggle – To alternate between two states, such as operating a light switch. On our conference bridges, touch-tone “*6” on the telephone keypad functions as a toggle because if it is pressed repeatedly it alternates the caller’s muting between the muted and un-muted state. Top

W

Web Conference – A telephone call that is transported on the Internet using Web Real Time Communication (WebRTC) rather than the Public Switched Telephone Network (PSTN). Top

Web-Scheduled Conference – A conference call that can be scheduled at any time, from any Web browser, without the assistance of an operator.Top

WebRTC – (Web Real Time Communications) is a technology that enables audio/video streaming and data sharing between browsers.Top