Nā Nūhou Pūnaewele FreeConference.com: Telespan, Iulai 17, 2002

"FreeConference.com Nūhou Nūhou: Telespan, Iulai 17, 2002" na Elliot M. Gold

Lohe paha i nā Manaʻo ʻIkepili Huihui, Inc a i ʻole TeleConnection.com? E like me kā mākou i ʻōlelo ai i nā makahiki kanaono "heluhelu ma!"

ʻOiaʻiʻo "kākau ma!" -ona, ua kūpono anei ma !?

E like me kā mākou i manaʻo ai ua iho mākou i lalo i kā mākou kumukūʻai i kēia kauwela, me nā kāhea hālāwai kūkā leo automated e ʻōlelo ʻia ma $ .09 i hoʻokahi minuke a ma lalo, hele mai kahi hui a hāʻawi i nā kāhea inoa ʻole res, a i ʻole nā ​​kelepona i mālama ʻia no ka leo, no nada, zip, ʻole, ma $ 0.0 i ka minuke. ʻAʻohe kaula, ʻaʻohe "nono hoihoi i kēia makahiki i kēia makahiki aʻe a i ʻole," ʻaʻohe "mea e uku ai a hiki i ka 2000-mau loa."

ʻAʻole ia he hoʻolaha, e nā makamaka. Aia kahi hui i waho e hāʻawi nei iā ia no ka manuahi.

A, me ka loaʻa ʻole o ka hoʻolaha ʻana, loaʻa iā 10,000 mau waihona i hoʻopaʻa inoa ʻia (a hoʻonui i nā mea kūʻai aku he nui), e ʻūlū nei i loko o ʻekolu miliona mau minuke i ka mahina o nā kāhea kūkā kamaʻilio manuahi.

Ua hoʻāʻo wau iaʻu iho-i lawe iaʻu 90 kekona e kiʻi i kahi moʻokāki, a me kekahi 60 kekona e hoʻomaka i kahi kelepona ʻekolu ala.

Ua lōʻihi koʻu lōʻihi, no ka mea ʻaʻole hiki iaʻu ke noʻonoʻo i kahi PIN e hāʻawi i nā mea kelepona ʻē aʻe.

I ka pō nei ua hoʻokumu 'ia' o TeleConnection.com i ke kelepona a Integrated Data Concepts, Inc. me ka kaena 'ana i "Free & Simple Telephone Conference Call Solutions no nā ʻoihana, nā hui a me nā kānaka pākahi."

Hāʻawi ka lawelawe hoʻonohonoho pūnaewele ʻo IDC iā ʻoe e hoʻonohonoho mua i kahi kāhea a hiki i nā mea kelepona he 32, hāʻawi i kahi PIN paʻa kūʻokoʻa i ke kelepona, e hoʻouna i nā leka uila e kāhea i nā mea kelepona, nā leka uila i hiki ke noho i kā lākou Microsoft, Lotus, a i ʻole nā ​​polokalamu kalena ʻē aʻe e hoʻomanaʻo iā lākou e kāhea i kahi helu kelepona i lawe mua ʻia (e hoʻomanaʻo ua ʻōlelo wau i kēlā. No ka lawelawe mālama ʻole, hiki iā ʻoe ke hana like, akā no 96 mau wahi. ʻO nā lōʻihi kāhea he palena palena ʻole.

A inā makemake ʻoe i ka palekana, ma ke ʻano he moderator kelepona hiki iā ʻoe ke hoʻopaʻa inoa a loaʻa i kahi PIN lua ʻokoʻa, e hāʻawi iā ʻoe i ʻumikūmālua mau koho palekana aʻe e like me ka laka ʻana i ke kāhea, ke pāʻani ʻana i kahi mele ke komo mai nā mea kelepona a i waho paha o ke kāhea, hōʻike. ka helu o ka poʻe ma ke kelepona ʻana, muting, a me nā mea hou aʻe.

"ʻAe, ol 'Crystal Bald," ʻōlelo ʻoe, "nani, akā 1) loaʻa kahi hopu, 2) pono kēia i kahi ʻoihana hoʻomaka e hana ana ma ke ʻano he hoʻolaha, 3) pono lākou e uku no kā lākou mau pono, nā alahaka a me nā T1, a me 4) no hea lākou e lawe ai i nā pono? ... ʻAʻole wau i lohe e pili ana iā lākou. "

Mua-ʻaʻohe hopu

Ke hoʻāʻo nei ʻo IDC i ka lawelawe mai Kepakemapa 2001, a ke hāʻawi nei iā ia mai ka hoʻoilo. Ua ulu ka lawelawe mai nā helu 576 a me nā minuke 140,000 o ka hoʻohana ʻana i Kepakemapa o ka makahiki i hala a i nā helu 3,700 a me 1.2 miliona mau minuke o ka hoʻohana ʻana i Pepeluali a i 10,000 mau waihona a me 3.0 miliona mau minuke i ka mahina i Iune. Ua manuahi ia.

Ua ʻike wau e pili ana i ka lawelawe no ʻekolu mau mahina i kēia manawa, akā ua ʻae wau ʻaʻole e hōʻike a hiki i ka mākaukau ʻana o IDC. Maliʻa paha ʻike kekahi o kāu mea kūʻai aku e pili ana ia, a ke hoʻāʻo nei nō hoʻi iā ia.

ʻAʻole hoʻomaka ka IDC lua, aia mai ka manawa o 1985

Ua hoʻokumu ʻia ʻo IDC e Warren Jason 17 mau makahiki i hala aku nei e hana i nā pono kelepona, ma nā pahu kikoʻī i hoʻolako ʻia i nā ʻōnaehana leo pane (IVR), nā leka uila, nā leʻaleʻa (forum wehe a me nā lawelawe kamaʻilio leo) a me nā mea kūʻai aku a me nā ʻaha kūkā kamaʻilio i nā poʻe ʻē aʻe. Mālama pilikino ʻia ka ʻoihana, ʻaʻohe ona hōʻaiʻē, ʻaʻohe ona ʻāpala waiwai a i waho o nā mea hoʻopukapuka.

ʻAʻole pono ka uku o ka IDC kolu-IDC

Wehewehe ʻo Warren. "Loaʻa iā mākou kahi ʻoihana kelepona i kū nei a kūkulu ʻia i loko o 15 mau makahiki i hala.

ʻO ka mālama ʻana i kā mākou kumukūʻai he haʻahaʻa haʻahaʻa loa ia, a hoʻohana mākou i ka hiki keu aʻe mai kēia hana kelepona e lawelawe i nā kelepona a me nā hālāwai kūkā kamaʻilio mea kūʻai aku. no "telcoemail e pili ana i nā leka uila a me nā noi telephony kamaʻilio like."

ʻO nā ʻōnaehana IVR nā alahaka o IDC. Ma ʻAmelika Hui Pū ʻIa, loaʻa iā IDC iā lākou ma Baltimore, Boston, Buffalo, Los Angeles, Miami, Philadelphia, Rochester, San Francisco, San Jose a me Oakland, Orlando, Utah, a me Washington DC. Ma waho o ka US, he mau alahaka ʻo IDC ma UK, Kelemania, a ʻekolu mau ʻāina Caribbean.

Hana a kūʻai aku ʻo IDC ʻehā i kāna mau alahaka ponoʻī

Ua hoʻonohonoho ʻia he IDC he 5,000 o kāna mau awa ponoʻī a puni ka honua no nā kāhea kūkā kamaʻilio, kūkulu ʻia ma nā alahaka āna i hana ai. Ke kūʻai aku nei ke alahaka ʻo IDC9240 Interactive Voice Response System no $ 168,000 no nā awa 240, a ma kahi o $ 700 no kēlā me kēia awa. "A hana ʻia ma aneʻi ma Hollywood!" wahi a Warren. Ua ʻōlelo ʻo ia ua kūʻai aku "he haneli o lākou."

ʻO nā limahana o Warren ma ka honua holoʻokoʻa? ʻEono poʻe.

He aha ka mea aʻe no IDC? Hoʻolahalaha honua a me nā kūkā kamaʻilio pūnaewele

Ua haʻi mai ʻo Warren iaʻu i ka loaʻa pinepine ʻana o ka IDC i nā manaʻo mai nā mea hoʻohana o ka lawelawe ma Australia a me Brazil, kahi a lākou e hoʻopiʻi pinepine ai no ke kumu kūʻai nui o nā hea kūkā ma laila e kalai ai iā lākou e hoʻohana i kahi mamao mamao loa e kāhea aku i nā alahaka o IDC i ka US no ka hālāwai kūkā manuahi. kāhea. E like me ia, ke kamaʻilio nei ʻo IDC i kēia manawa e hoʻonui i ʻAsia a me ʻAmelika Latina.

E pili ana i ka honua e hele nei i ka ʻaha kūkā kamaʻilio pūnaewele (pela lākou i ʻōlelo ai), ua haʻi ʻo Warren iaʻu e ʻimi ikaika ana ʻo IDC e kiʻi "i kahi lako hana hōʻike palapala rudimentary e hāʻawi manuahi me kā mākou mau lawelawe.

Eia koʻu manaʻo

He mea weliweli ia no ka ʻoihana inā pololei ʻo IDC. I kēia manawa, ke hana nei mākou i $ 2 biliona i nā loaʻa kālā mai nā ʻaha kūkā leo wale nō. Heluhelu, he heck kahi ala o ka IDC e holoi ai i kēlā ʻoihana. ʻAe, aia a i 3 miliona mau minuke i ka mahina a i ʻole 9 miliona i ka hapahā, akā i ka hapaha mua o kēia makahiki, i ka hoʻohālikelike ʻana, ua hana ʻo ACT i 35 miliona mau minuke, ua hana ʻo Genesys iā 266 miliona mau minuke, ua hoʻokipa ʻo Latitude 74 miliona mau minuke o ka 345 miliona mau minuke nona. Hoʻokomo nā mea kūʻai aku i loko o kāna mau kikowaena ʻo MeetingPlace, ua hana ʻo Conferencing Premiere i 319 miliona mau minuke, a ua hana ʻo Raindance 112 miliona mau minuke, e hoʻokau wale i ka 9 miliona i ka nānā.

Eia kona manaʻo

Ua kamaʻilio māua ʻo Warren e pili ana i nā mea he nui aʻu e ʻike nei i loko o nā pule i hala iho nei ma ka ʻoihana, nā hoʻolewa ma Worldcom Conferencing, ka panakalupa i manaʻo ʻia o ka hui, ke kūkālā kūkala koke ʻia e hoʻolaha ʻia no ka Global Crossing Conferencing, a me kekahi mau videoconferencing e hoʻolaha ana nā ʻoihana "ʻaʻole lākou e hoʻokō i nā mea e nānā ʻia e ka poʻe anamana."

Ua noi wau iā Warren inā he mea kāna e ʻōlelo ai i ka ʻoihana, e ʻike nei.

"Ua kani kēia i ka pūhoho. ʻAʻole hiki i nā mea lawelawe kelepona kelepona ke hoʻomau hou i ka loaʻa kālā ma o ka hoʻonoho ʻana i nā ʻaha kūkā e like me ka waiwai i ʻike ʻia, ka hoʻopā kiʻekiʻe a me ka likiki kiʻekiʻe.

"Ke lilo kūleʻa nei ʻo Teleconferencing i huahana me ke kau inoa ʻana o ka lawelawe pilikino, hoʻonohonoho pono ʻana a me ka hoʻokō pono ʻana ma ka Pūnaewele. I kēia manawa, ʻo nā makana telecom ʻoi aku ka paʻakikī, e like me ka lawelawe kelepona paʻalima, a me nā paʻa lima hoʻi, ua kūʻai nui ʻia aku a kūʻai ʻia aku ma ka Pūnaewele. , ʻAʻole hiki i nā mea hoʻolako kelepona ke hoʻokūkū kūleʻa me ka ʻole o ka ʻoki ʻana i luna, ka maʻalahi ʻana i nā ʻano lawe a me ke kumu kūʻai no ka leo ma kahi o ka hanohano.

"No nā makahiki i kēia manawa, ʻo ke kūʻai aku ʻana a me ka hoʻolako ʻana o nā RBOC i nā lawelawe i hoʻomaikaʻi ʻia, e like me ke kāhea ʻana ʻekolu, kāhea i mua a kāhea ke kali ʻana ma o nā ʻōnaehana pākā leo. ʻO kēia ka manawa no ka ʻoihana kelepona ʻaha kūkā e hoʻomaopopo ai ʻo ka wā e hiki mai ana i kēia manawa a e lanakila ʻia kēlā mahele mākeke e nā ʻoihana e like me IDC e 'lawe koke nei i nā waiwai', ʻoihana a me nā kumu kūʻai. "

Mai ʻaelike me ia? E hoʻāʻo i kāna lawelawe, a laila hoʻoholo.

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Ua paʻi hou ʻia mai ka nūhou 17 o Iulai o Elliot Gold's Electronic TeleSpan, me ka ʻae.

Paʻi ʻia ʻo TeleSpan ma ke ʻano he leka uila 40 mau manawa i ka makahiki no $ 377 i uku mua ʻia. E laikini ʻo TeleSpan i ke kuleana e hana kope ma ke noi. No nā kau inoa, hoʻokaʻaʻike iā TeleSpan ma + 1-626 / 797-5482, a i ʻole leka uila iā mākou (info@telespan.com), a i ʻole kipa i kā mākou pūnaewele: http://www.telespan.com

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