Nūhou Nūhou: ʻO Chicago Tribune, ʻAukake 8, 2004

"Kūkākūkā hou ʻo Teleconferencing i kahi kamaʻilio hou hauʻoli"

Na Jon Van
ʻO ka mea haʻi ʻōlelo limahana Tribune
Paʻi ʻia ʻAukake 8, 2004

ʻO ka piʻi teleconferencing i hoʻomaka ma hope o Sepatemaba 11 ma ke ʻano he koho no ka huakaʻi ʻoihana e ulu mau nei.

Ma Andrew Corp., no ka laʻana, hoʻolilo kālā no nā kāhea kūkā kamaʻāina i pākahi ʻia i ka makahiki i hala e like me ka ulu ʻana o ka ʻoihana Orland Park ma o nā loaʻa. Ke hāʻule nei nā kumukūʻai i kēlā me kēia minuke ʻoiai ʻo Andrew executive e hāpai pinepine ana i ke kelepona.

"Me kēia hoʻokele waiwai, ke hoʻāʻo nei mākou e hōʻemi i nā kumukūʻai huakaʻi," i ʻōlelo ʻia ʻo Edgar Cabrera, ka luna o ka lawelawe kamaʻilio a Andrew. "ʻO Teleconferencing kahi ala kūpono."

Ua pāpālua ka waihona o ka limahana o ka lako pono kamaʻilio i nā makahiki ʻelua i hala, a ʻo Andrew i kēia manawa he 9,500 mau limahana i hoʻolaha ʻia a puni ka honua. ʻO nā kime mai nā wahi like ʻole teleconferensi pinepine, i ʻōlelo ʻo Cabrera.

ʻOiai ʻo Andrew e hoʻohana ana i ka teleconferencing ma mua o nā mea he nui, kokoke i kēlā me kēia ʻoihana e teleconferencing i kēia lā, e hana ana i kēlā hana i kekahi o nā wahi mālamalama i loko o kahi ʻoihana telecom i hoʻopili ʻia i loko o ʻekolu mau makahiki o ka loaʻa ʻole o ka pōʻino kālā.

I ka makahiki 2003, ke kuhikuhi nui ʻia nā mea ʻoihana telecom, ua piʻi ka teleconferencing ma kahi o 10 pākēneka ma ka honua holoʻokoʻa, i ʻōlelo ʻia ʻo Marc Beattie, he hoa hui pū me Wainhouse Research ma Boston.

He lono maikaʻi loa ia no nā ʻoihana ʻelua kūloko i ka kūkā kamaʻilio kelepona ʻana no ka mea ua ulu lākou ma kahi wikiō ʻoi aku ka wikiwiki ma mua o ka ʻoihana maʻamau.

ʻO InterCall ma muli o Kikako, kahi ʻāpana o West Corp., a me ConferencePlus, ka hui ma Schaumburg o Westell Technologies Inc.

Ua holomua kekahi mau ʻoihana liʻiliʻi no ka mea ʻo nā ʻoihana mamao lōʻihi i lanakila ma luna o ke kelepona - AT & T Corp., MCI Inc., Sprint Communications Co. a me Global Crossing - ua hana ʻia me ka hāʻule ʻana o nā helu mamao, nā pilikia hoʻokele a me ka hōʻemi ʻana o nā loaʻa kālā. .

"Ua hoʻohana nui nā ʻoihana kūʻokoʻa i nā pilikia ma MCI a me Global Crossing," wahi a Beattie.

"Nīnau lākou i nā luna, 'Makemake maoli ʻoe e makaʻu i kahi kāhea kūkā kamaʻilio koʻikoʻi me kahi hui i pilikia?' Ua hoʻokaʻawale nā ​​mea kūʻai aku he nui i nā waihona e hoʻohui i ConferencePlus a i ʻole InterCall ma ke ʻano he mea lawelawe ʻelua ma mua o ka hoʻohana wale ʻana i hoʻokahi mea lawelawe. "

Ma ConferencePlus, piʻi ka loaʻa kālā 2004 ma kahi o 9 pākēneka, i $ 45.4 miliona, a ʻo ka nui o nā minuke hālāwai kūkā e piʻi nei 22 pākēneka, i ʻōlelo ʻia e ka Luna Nui ʻo Timothy Reedy.

"Loaʻa mākou i ka waiwai," i ʻōlelo ʻo ia, "a he mea loaʻa nā lima kūʻokoʻa ʻē aʻe i ka waiwai, akā nui nā ʻoihana ʻaʻole."

ʻOiai ʻoi aku ka nui o ka poʻe ʻoihana e hoʻohana teleconferencing, ke hāʻule nei nā helu minuke, no laila pono nā ʻoihana e ʻokiʻoki i nā kumukūʻai e noho pono ai, i ʻōlelo ʻo Reedy.

ʻO ka hapa nui o nā kāhea kūkā kamaʻilio e hoʻohana ana i ke kōkua o ka mea hoʻohana, akā i kēia lā ua hoʻomaka ka hapa nui e nā mea kelepona. ʻO kēlā mau kāhea automate e hoʻouka pinepine e pili ana i kahi dime i kēlā me kēia minuke ʻoiai e kāhea ʻia nā kāhea kōkua ʻia e kahi ʻehā mau minuke.

Ua ʻōlelo ʻo Reedy ma kahi o 85 pākēneka o ke kelepona ʻana ʻo ConferencePlus i kēia manawa ka ʻoi aku ka liʻiliʻi o ka mea kūʻai mai e hoʻomaka ʻia e ka mea kūʻai akā he mea nui kēlā mau kāhea kaohi. "E loaʻa mau kā mākou mau kelepona i hoʻomaka ʻia e nā mea hoʻohana," i ʻōlelo ʻo ia. "ʻAʻole pono nā mea kūʻai aku i ka wā e kamaʻilio pū ai kekahi poʻe ma waena o kekahi, akā makemake lākou i nā manawa āpau no nā kāhea o nā mea hoʻopukapuka a i ʻole inā pili nā luna kiʻekiʻe."

Ma Andrew, ma kahi o 80 pākēneka o nā kāhea kūkā kamaʻilio i kēia manawa nā limahana e kamaʻilio pū kekahi me kekahi, i ʻōlelo ʻo Cabrera.

ʻO ka neʻe ʻana i ka kaohi mea kūʻai aku e lūlū paha i nā ʻano pilikia o ka wā e hiki mai ana no ka ʻoihana, wahi a Elliott Gold, pelekikena o TeleSpan Publishing Corp., nāna e hoʻopuka i kahi nūhou teleconferencing.

"ʻO ka hana a ka ʻoihana e lawe i ka mea kūʻai aku ma ke ala, e hōʻike ana iā ia pehea e hana ai i nā mea āpau iā ia iho," wahi a Gold. "Hiki i kēia ke hoʻi mai e hoʻopuehu iā lākou."

Hoʻohui ka ʻenehana kelepona ʻenehana hou, leo ma o ka Pūnaewele Pūnaewele, a i ʻole VoIP, i nā kelepona ʻana me nā kamepiula a maʻalahi hoʻi i kekahi e hoʻohana i kahi kamepiula e hoʻonohonoho i kahi ʻaha kūkā me ke kōkua ʻole o kahi lawelawe ʻaoʻao ʻekolu.

"Kamaʻilio ka poʻe o ka ʻoihana e pili ana iā VoIP," i ʻōlelo ʻo Gold. "Makaʻu maoli lākou iā ia, he aha kāna e hana ai."

ʻOiai ʻaʻole VoIP, he kumu hopohopo kā ka ʻaha kūkā kūkā, i ʻōlelo ai ʻo Gold, e kuhikuhi ana iā FreeConference.com, kahi hana ma Kaleponi e hiki ai i kekahi ke hoʻohana i kāna pūnaewele e hoʻonohonoho i nā ʻaha kūkā me ka uku ʻole ʻia ma waho o ke kumukūʻai no ke kāhea ʻana i nā wahi mamao loa iā kāna helu kelepona Kalepona.

"Ke ʻōlelo nei mākou ʻaʻohe lole o ka mōʻī," i ʻōlelo ʻia ʻo Warren Jason, ka pelekikena o Integrated Data Concepts, ka ʻoihana e hoʻohana nei iā FreeConference.com. "Maʻalahi ke kāhea ʻana i ka ʻaha kūkā a heʻuʻuku hoʻi lākou. Hoʻolilo nā ʻoihana i mau kaukani kālā ma ke kūkā kamaʻilio ʻana inā ʻaʻole pono lākou."

Holo ka hana kūkā kamaʻilio a Jason me nā limahana ʻeono wale nō. Hoʻonui ia i kāna kālā e kūʻai aku ana i ka lawelawe uku nui i nā hui nui e like me General Electric Co. a me ka US Postal Service. Hoʻokipa ka lawelawe manuahi i nā mea kūʻai aku e ka waha-waha, no laila ʻaʻole pono ʻo Jason i kahi ikaika kūʻai.

Hoʻohana pū ʻo IDC i nā lakohana e hoʻopili i nā kelepona, no laila he nui nā lako a Jason a me ka hiki ke hoʻohui iā ia me kāna pūnaewele pūnaewele.

ʻ saylelo nā luna i nā lawelawe kūkā kamaʻilio kuʻuna ʻaʻole lākou hopohopo e pili ana iā FreeConference.com a i ʻole kāna ʻano ʻoihana. "Manuahi paha ka ʻaha kūkā, akā uku ka poʻe komo i ka lawe ʻana," wahi a Robert Wise, pelekikena hope o ka hoʻomohala ʻoihana no InterCall ma Kikako. "Hoʻohana kā mākou kelepona ʻana i kā mākou ʻaha kūkā i nā helu helu ʻole, makemake ka hapa nui o nā poʻe komo."

Ua ʻōlelo ʻo Wise ʻo nā limahana o InterCall o 300 mau mea kūʻai aku kekahi kumu e hoʻonui ai kāna ʻoihana. ʻO kekahi kumu o ka hoʻohui ʻana o ka Pūnaewele me nā kāhea kūkā kamaʻilio i hiki i nā mea komo ke nānā i kahi hōʻike PowerPoint a i ʻole nā ​​kiʻi ʻē aʻe ke kamaʻilio pū kekahi me kekahi.

"Ua hōʻike ʻo ka ʻaha kūkā pūnaewele hiki iā ʻoe ke hana i nā hōʻike i ka poʻe liʻiliʻi a nui paha me ka haʻalele ʻole i ke keʻena," wahi a Wise.

ʻO kahi wahi palupalu i ke kelepona ʻana ʻo ia nā ʻaha kūkā wikiō. Hāʻawi ʻo ConferencePlus a me InterCall i ka ʻaha kūkā wikiō a me nā ʻenehana hou i maʻalahi a maʻalahi hoʻi.

Akā mau ka videoconferencing i kahi wahi liʻiliʻi e hōʻike ʻole i nā hōʻailona o ka ulu ʻana, i ʻōlelo ʻia e nā luna ʻelua.

"Hana mākou i ke wikiō, akā ʻaʻole ia he mea nui," i ʻōlelo ʻia e Kenneth Velten, pelekikena hope poʻokela o ke kūʻai aku ʻana ma ConferencePlus. "Ua hana mākou i kekahi i kēlā lā i kahi kahi i hana ai ke kauka lāʻau i ke kuli ʻoiai kekahi e hoʻomaʻamaʻa ana e nānā mamao ana.

"ʻO nā hihia e like me kēlā a ma kahi e makemake ai kahi CEO e kamaʻilio i kāna poʻe limahana a maikaʻi no ka videoconferencing. Akā i ka hapanui o nā hihia ʻaʻole ʻike ka poʻe i ka waiwai."

Kuleana kope © 2004, Chicago Tribune