Labarin Labarai: Chicago Tribune, 8 ga Agusta, 2004

"Teleconferencing yana ƙara magana mai daɗi"

Hoton Jon Van
Wakilin ma'aikatan Tribune
An buga Agusta 8, 2004

Haɗin wayar tarho wanda ya tashi bayan Satumba 11 a matsayin madadin balaguron kasuwanci yana ci gaba da haɓaka.

A Andrew Corp., alal misali, kashe kuɗi don kiran taro ya ninka sau uku a bara kamar yadda kamfanin Orland Park ya haɓaka ta hanyar siye. Farashi a minti daya yana faɗuwa kamar yadda masu gudanar da Andrew suka ɗauki wayar akai -akai.

"Tare da wannan tattalin arziƙin, muna ƙoƙarin rage farashin balaguro," in ji Edgar Cabrera, manajan Andrew na sabis na sadarwa. "Teleconferencing shine madaidaicin madadin."

Ma'aikatan kayan aikin sadarwa na ma'aikatar sadarwa ya ninka a cikin shekaru biyu da suka gabata, kuma yanzu Andrew yana da ma'aikata 9,500 da suka bazu ko'ina cikin duniya. Kungiyoyi daga wurare daban -daban suna yin tarho akai -akai, in ji Cabrera.

Yayinda Andrew ke amfani da sadarwar tarho fiye da da yawa, kusan kowane kamfani yana yin teleconferencing a yau, yana mai yin wannan aikin ya zama ɗaya daga cikin wurare masu haske a cikin masana'antar sadarwar da ta ɓarke ​​cikin shekaru uku na baƙin cikin rashin kuɗi.

A cikin 2003, lokacin da yawancin alamun masana'antar sadarwa ke nuna ƙasa, sadarwar tarho ya haura kashi 10 cikin ɗari a duk duniya, in ji Marc Beattie, babban abokin haɗin gwiwa tare da Binciken Wainhouse a Boston.

Wannan ya kasance labari mai daɗi musamman ga kamfanoni biyu na gida da suka ƙware a taron tarho saboda sun girma cikin sauri fiye da masana'antar gaba ɗaya.

InterCall na Chicago, sashe na West Corp., da ConferencePlus, sashin Schaumburg na Westell Technologies Inc., duka sun ga karuwar kasuwa yayin da keken teleconferencing ya girma.

Ƙananan kamfanoni sun bunƙasa a wani ɓangare saboda kamfanonin nesa masu nisa waɗanda bisa al'ada sun mamaye tarkon sadarwa-AT & T Corp., MCI Inc., Sprint Communications Co. da Global Crossing-sun shagala da faduwar farashin nesa, matsalolin tsari da raguwar kudaden shiga. .

Beattie ya ce "Kamfanoni masu zaman kansu da yawa sun yi amfani da matsalolin a MCI da Crossing Global."

"Suna tambayar manajoji, 'Shin da gaske kuna son haɗarin kiran taro mai mahimmanci tare da kamfani da ke cikin matsala?' Yawancin abokan ciniki sun raba asusu don ƙara ConferencePlus ko InterCall a matsayin mai ba da sabis na biyu inda kafin kawai su yi amfani da mai bada sabis ɗaya. "

A ConferencePlus, kudaden shiga na shekara ta 2004 sun kusan kusan kashi 9, zuwa dala miliyan 45.4, kuma jimlar kiran taron ya kai kashi 22, in ji Babban Darakta Timothy Reedy.

"Muna da riba," in ji shi, "kuma wasu tsirarun masu zaman kansu suna da fa'ida, amma kamfanoni da yawa ba sa yin hakan."

Ko da yake ƙarin 'yan kasuwa suna amfani da wayar tarho, farashin mintoci yana raguwa, don haka dole ne kamfanoni su rage farashi don samun riba, in ji Reedy.

Yawancin kiran taro sau ɗaya yayi amfani da taimakon afareto, amma a yau yawancin masu kira ne suka fara. Irin waɗannan kiran da aka sarrafa ta atomatik galibi suna cajin kusan dime a minti ɗaya yayin da ake kiran kiran da aka taimaka da mai aiki da kusan kwata na minti ɗaya.

Reedy ya ce kusan kashi 85 na kiran ConferencePlus yanzu shine nau'in da aka ƙera abokin ciniki wanda ba shi da tsada amma kiran da ake sarrafawa yana da mahimmanci. "Kullum za mu sami wasu kiran da aka fara da masu aiki," in ji shi. "Abokan ciniki na iya buƙatar hakan lokacin da mutane a cikin kamfani ke magana da junansu, amma kusan koyaushe suna son hakan don kiran dangantakar masu saka jari ko kuma lokacin da manyan jami'ai ke da hannu."

A Andrew, kusan kashi 80 na kiran taron yanzu ma'aikata ne suna magana da juna, in ji Cabrera.

Canjin zuwa ƙarin kulawar abokin ciniki na iya shuka iri na matsala a nan gaba ga masana'antar, in ji Elliott Gold, shugaban TeleSpan Publishing Corp., wanda ke buga wasiƙar teleconferencing.

Gold ya ce "Abin da masana'antar ta yi shi ne ya kai abokin ciniki hanya, ya nuna masa yadda ake yin komai da kansa." "Wannan na iya dawo da su."

Sabuwar fasahar wayar mai zafi, murya akan ƙa'idar Intanet, ko VoIP, tana haɗa kiran waya da kwamfutoci kuma yana sauƙaƙa wa wani amfani da kwamfuta don kafa taro ba tare da taimakon sabis na ɓangare na uku ba.

"Mutane a masana'antar suna magana game da VoIP," in ji Gold. "A gaskiya sun firgita da shi, abin da zai yi."

Ko da ba tare da VoIP ba, masana'antar taron tana da abin damuwa, in ji Gold, yana ambaton FreeConference.com, wani aiki na California wanda ke ba kowa damar amfani da gidan yanar gizon sa don kafa taro ba tare da caji ba fiye da farashin yin kira mai nisa zuwa. lambar wayar California.

"Muna cewa sarki ba shi da sutura," in ji Warren Jason, shugaban Integrated Data Concepts, kamfanin da ke gudanar da FreeConference.com. "Kiran taro yana da sauki kuma yakamata su zama masu arha. Kamfanoni suna kashe dubban daloli wajen yin taro lokacin da basu da bukata."

Ayyukan taron Jason yana gudana tare da ma'aikata shida kawai. Yana sanya mafi yawan kuɗinsa yana siyar da sabis na ƙima ga manyan ƙungiyoyi kamar General Electric Co. da Sabis ɗin gidan waya na Amurka. Sabis ɗin kyauta yana ɗaukar abokan ciniki ta hanyar magana, don haka Jason baya buƙatar ƙarfin siyarwa.

IDC kuma tana yin kayan aikin da ake amfani da su don haɗa kira tare, don haka Jason yana da kayan aiki da yawa da ikon haɗa shi da keɓaɓɓen gidan yanar gizon sa.

Masu zartarwa a sabis ɗin taron gargajiya sun ce ba su damu da FreeConference.com ko ƙirar kasuwancin ta ba. "Taron na iya zama kyauta, amma mahalarta suna biyan kudin sufuri," in ji Robert Wise, mataimakin shugaban ci gaban kasuwanci na InterCall na Chicago. "Kiran taron mu yana amfani da lambobi kyauta, wanda yawancin mahalarta suka fi so."

Mai hikima ya ce ma'aikatan InterCall na masu siyar da 300 guda ɗaya ne dalilin da ya sa kasuwancinsa ke faɗaɗa. Wani dalili shine haɗin Intanet tare da kiran taro don mahalarta su iya kallon gabatarwar PowerPoint ko wasu abubuwan gani yayin da suke magana da juna.

"Taron yanar gizo ya nuna cewa zaku iya gabatar da gabatarwa ga ƙanana da adadi na mutane ba tare da barin ofis ba," in ji Wise.

Wuri ɗaya mai taushi a cikin sadarwar tarho shine taron bidiyo. Dukansu ConferencePlus da InterCall suna ba da taron bidiyo kuma sabon fasaha yana sauƙaƙa da rahusa.

Amma tattaunawar bidiyo ta kasance ƙaramin abu wanda ba ya nuna alamun ci gaba, in ji shugabannin zartarwa a kamfanonin biyu.

"Muna yin bidiyo, amma ba ta da mahimmanci," in ji Kenneth Velten, babban mataimakin shugaban tallace -tallace a ConferencePlus. "Mun yi daya a wata rana inda wani likitan tiyata ya yi tiyata a gwiwa yayin da wasu a cikin horo ke kallo daga nesa.

"Lamura irin wannan ko kuma inda wani Shugaba ke son yin magana da duk ma'aikatansa suna da kyau don yin tattaunawar bidiyo. Amma a mafi yawan lokuta mutane kawai ba sa ganin ƙima."

Haƙƙin mallaka © 2004, Chicago Tribune