How does the Time Zone feature work?

During the scheduling process, you’ll see the Time Zone Scheduling feature, which allows users to view other time zones while scheduling the call. With this feature, you can easily find the perfect time to meet with callers around the world!

To use our time zone scheduler, just log into your FreeConference account and start scheduling a call. Then click the ‘Timezones’ button to see the time zone selections.

Once you click on ‘Timezones’, your selected time zones will show times in those locations. You’ll see the option to add more time zones for easier scheduling, or you can delete any you no longer require.

What’s with the Puffin?

Our founder, Frederick Charles Puffin, believed that conference calling should be affordable, accessible, and, well, fun. He just really, really wanted to help our customers out and show them how serious we are about taking care of our customers…

So we made him our mascot.

Admittedly, Fred is ridiculously cute – and we love how friendly and welcoming he looks all over our website.

Can I have my calls recorded or transcribed?

Yes, we offer audio recording. This feature is included with all of our monthly plans. Our monthly plans start as low as $9.99/month with the Starter Plan.

Recording is easy to use. Once you start your conference call simply press the recording button at the top of the toolbar. You will know it is recording because the button will pulse. For recording via telephone press *9. Conference call recordings stay archived in your account for 30 days, regardless of how many conferences have been recorded. The MP3 can be downloaded to your own computer for editing or storage, where it’s yours to keep forever. For more information, you can see our Conference Call Recording Page.

Can I have my calls transcribed?
We’ve partnered with Focus Forward to provide you secure call transcription to meet any record keeping need or budget. Simply upload the desired call recording on our call transcription page, select the services you need and we’ll send your transcription via email in no time.

Want more?

Call recording is included in all of our paid plans! Compare plans >
All paid plans require no commitment or long-term contracts, you have the freedom to cancel anytime.

Below are the current pricing plans:

Features Free Starter Plus Pro
Unlimited Conferences checkmark checkmark checkmark checkmark
Dedicated Dial-In checkmark checkmark checkmark checkmark
Free International Dial-in Numbers checkmark checkmark checkmark checkmark
Online Meeting Room checkmark checkmark checkmark checkmark
Share your Screen checkmark checkmark checkmark checkmark
Meeting Scheduler checkmark checkmark checkmark checkmark
Automated Invitations and Reminders checkmark checkmark checkmark checkmark
Call Summaries checkmark checkmark checkmark checkmark
Moderator Controls checkmark checkmark checkmark checkmark
Mobile Apps checkmark checkmark checkmark checkmark
Live Support checkmark checkmark checkmark checkmark
HD Audio Participants (Callers) 400 400 400 400
Online Meeting Participants 10 15 20 25
Live Video Feeds 3 5 5 8
Call Recording checkmark checkmark checkmark
Brand-Free Greetings on Premium and Toll-Free Numbers checkmark checkmark checkmark
International Plus checkmark checkmark checkmark
Toll-Free Numbers checkmark checkmark checkmark
Premium Minutes Included 100 500 750
Overage Rate (Premium Minutes) 10c/min 8c/min 6c/min
Price FREE $9.99 $24.99 $34.99
FREE Buy Buy Buy

Are calls private and secure?

Yes; there are several different privacy features. Each account has a unique Access Code and conference URL for entry – during the conference call, a short tone identifies users’ entry and exit. You can also use your personal meeting room to keep an eye on who’s in your call. If someone shows up uninvited, you can kick that individual off the call using our built-in moderator controls.

The details of who joined your call, when, and for how long are always included in your call summary emails, so you’ll never have to wonder whether or not anyone was listening uninvited.

What’s the difference between “Web-scheduled” and “Reservationless” conferences?

Web-scheduled conferences are scheduled in advance through our website or mobile app. When scheduling, you select a date, time and call length, add an agenda and participants. Use the recurring call feature if you have regularly scheduled meetings and set them up in one shot. When the set up is done, we’ll automatically send the call invitations to your participants with all the details they need.

Reservationless conferences can be made at any time by sharing your web URL and /or dial in number and access code with your contacts. With one click you can copy everything they need to know into an email or instant message – and your meeting ready to go.

With your dedicated dial-in number can be used for both reservationless and scheduled calls.

What moderator controls are available during a call?

Moderator Controls can be accessed from your touch tone phone or from your web browser in your online conference room. There are three types of muting modes with the ability to mute and unmute individual callers.

  • Conversation Mode: Default mode where all participants may speak, mute or unmute themselves.
  • Presentation Mode: All participants are muted and can only be unmuted by the moderator.
  • Q&A Mode: All participants are muted and have the ability to unmute themselves individually.

Moderator Tools also provide you with the ability to make another participant a moderator: Just click on the “M” icon that appears when you hover over their tile in your personal meeting room.