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Outlook Add-in FAQs

What do I need to use the Outlook Add-In?
The FreeConference Outlook Add-In works with the Microsoft Windows and requires Microsoft Outlook 2003 or a more recent version of Outlook. The add-in does not work on Office for Mac computers. top
Where do I get my Dial-in Number and Access Code?
Once you've installed the Outlook Add-In, you will be prompted to register or sign in. You will then see your Dial-in Number and Access Code. top
How much does it cost?
It is free to download the Outlook Add-In and to use our basic conferencing services. In order for conference participants to reach our centrally located facilities, each one must call a U.S. long distance telephone number that we provide. The only cost to participants is the long distance rate charged by each individual conference participant's long distance carrier (Sprint, MCI, AT&T, etc.). We do not require the use of any specific carrier, nor do we know what rates you pay on your calling plan. If you can dial a U.S. phone number, you can use our service. top
I already have an account with FreeConference, including a Conference-On-Demand dial-in number. Is this the same number you use for the Outlook Add-In?
Yes, if you have an account at FreeConference, your On Demand dial-in number will be the same. top
Will I get the same conference information to use if I install the Outlook Add-In on multiple computers?
Yes, if your registration information (based on the email address you provide) is the same. If you wish to have a different account, you will need to register under a different email address.top
I have an older version of the Outlook Add-In. Do I need to uninstall the older version before installing the new one?
Yes, you can uninstall the add-in through your computer's Control Panel by highlighting "Outlook Conference Manager for FreeConference" in your program list, then select "Remove" or "Uninstall". top

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