All of us can recall an experience with technology that had us frustrated and ready to pull our hair out. Web conferencing tools, in particular, can be quite frustrating when not built with the customer in mind. FreeConference.com is aware of this, and we’ve gone to great lengths to make sure users have a seamlessly positive experience from start to finish. We also acknowledge that some web conferencing tools out there that are just a pain to deal with. Here are just a few of the inconveniences we’ve noticed with other crappy web tools:
Bulky Downloads & Sign-ups
If you are in a business that requires a lot of conference calling, asking every caller to download an app AND create an account is certain to cause problems somewhere down the line, and wastes everyone’s valuable time. Generally speaking, the more steps that people have to go through to join your call, the greater the chance that something will go wrong. Conference tools need to be simple and intuitive so they can be easily used by anyone without any hassle.
Ever wondered how young kids can use iPads when they can barely speak? It’s because the iPad’s interface is designed to be simple and easy to understand. Conference calling should be the same! Too many conferencing tools out there have lists of wordy menus and complicated instructions. If a child can’t use it, it is too confusing. There’s simply no reason to make conference calling more complicated than it needs to be.
Bad Customer Service
Customer support is the lifeline of any company. No matter how good the product or service, there’s no substitute for dedicated and well-trained customer support. The frustration of not getting the assistance you need is one of the worst parts of conference calling.
Many free conference calling services believe that since they’re not charging you, they can skimp on essential services like dedicated customer service. This is 100% NOT TRUE.
FreeConference.com understands that technology is meant to be the solution to our problems, not the cause of them. That’s why OUR free conferencing tool lets people join a conference with no downloads or signups. We also feature easy-to-use controls, not to mention a passionate and well-informed customer support team.
Give us a try today! It’s easier than you think, and better than whatever crappy web conference tool you’ve been using.