When your small business is making headway, the last thing you want to worry about is customers making complaints. This isn’t the fun and glamorous side of launching your online shop or e-commerce idea, but it is part and parcel of being an entrepreneur, and every entrepreneur knows that there’s no success without a few growing pains. Plus, it adds to the excitement of being your own boss – there are so many teachable lessons on an entrepreneurial journey.
Receiving negative feedback is one of them, but with the right tools, it can lead to results. Implementing free conference calling to address customer complaints helps ensure a seamless transaction that allows you to feel supported while offering your customers support. After all, it’s how you learn, and customer feedback is a gold mine of information. No bias. No surveys, no hidden agenda. Just an unadulterated interaction with someone who has experience with your product or service.… Read more →